Business Intelligence & AI Manager

# Objective The Business Intelligence & AI Manager serves as a catalyst for business transformation by helping Ramco operate more efficiently, make better decisions, and scale effectively through process improvement, automation, and data-driven insights. This role works closely with business leaders to identify opportunities that improve productivity, eliminate inefficiencies, and deliver measurable business outcomes. The Manager leads the organization's business intelligence, automation, Power Platform, AI, and data initiatives while developing a team capabilities while fostering a culture of continuous improvement and operational excellence. Success in this role is measured by business impact, including productivity gains, process improvements, enhanced decision-making, adoption of automation and AI solutions, and the successful development of team capabilities. # Essential Functions - **Business Transformation & Process Improvement** - Partner with business leaders to identify opportunities that improve productivity, eliminate inefficiencies, and drive measurable business outcomes. - Analyze business processes and recommend solutions that simplify operations, reduce manual effort, and improve organizational effectiveness. - Lead business process improvement initiatives from concept through implementation and user adoption. - Develop business cases, success metrics, and implementation plans for transformation initiatives. - Serve as a trusted advisor to stakeholders by translating business challenges into practical, scalable solutions. - **Business Intelligence & Decision Support** - Partner with business leaders to define key performance indicators (KPIs), business metrics, and reporting requirements that support operational and strategic decision-making. - Design, develop, and maintain dashboards, reports, semantic models, and analytical solutions that provide actionable business insights. - Transform complex data into meaningful information that enables faster and more informed decision-making. - Promote data governance, data quality, and self-service analytics capabilities throughout the organization. - Establish and maintain trusted sources of business information through effective data governance and data quality practices. - **Automation, Power Platform & AI Solutions** - Identify, prioritize, design, and implement automation solutions that reduce manual effort, improve process consistency, and increase employee productivity. - Design, develop, and maintain business applications using Microsoft Power Apps to streamline workflows and improve operational efficiency. - Design, develop, and maintain automated workflows using Microsoft Power Automate and related Microsoft technologies. - Evaluate emerging AI technologies and identify practical opportunities to improve business operations and employee effectiveness. - Design, develop, and maintain AI-powered solutions, including Copilot Studio agents and other intelligent agents, that improve productivity, knowledge access, customer service, and decision support. - Integrate AI and intelligent agent capabilities into business processes, applications, and reporting solutions to create measurable business value. - **Data Platform & Architecture** - Design, develop, and maintain enterprise data warehouse solutions that support reporting, analytics, automation, and AI initiatives. - Create and manage dimensional, relational, and semantic data models that provide trusted and consistent business information. - Develop scalable data architectures that integrate data from ERP, CRM, EDI, manufacturing, quality, and other business systems. - Define and maintain enterprise business metrics, KPIs, hierarchies, and data definitions to ensure consistency across the organization. - Design and optimize ETL/ELT processes to improve data quality, availability, reliability, and performance. - **Leadership & Team Development** - Provide day-to-day leadership, coaching, mentoring, and performa…