Business Integration Analyst

**Integration Business Analyst** **Location: Remote (with occasional travel to HQ in Wilmslow)** **Salary: Competitive** We are the Citation Group - a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered. Citation has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia. **The role** The Integration Business Analyst is a programme-level role responsible for driving deep discovery, requirements definition, and operating model design across Citation Group's post-acquisition integrations. The role ensures that integration activity is grounded in a thorough understanding of the acquired business — its processes, customers, commercial flows, and operational model — and that this understanding is translated into clear requirements, defined journeys, and a business case that supports sound integration decisions. Working closely with the Integration Programme Director, Enterprise Architect, and Project-level delivery teams, the IBA is the analytical and design authority for the business dimension of each integration. **1. Deep Dive Discovery & Documentation of As-Is State** - Lead structured discovery of each acquired business at the point of onboarding into the integration programme - Document current-state processes, systems, data flows, commercial models, and organisational structure - Produce a clear, evidenced as-is baseline that informs integration design decisions and surfaces early risks - Ensure discovery outputs are shared with the Enterprise Architect to support end-state architecture design **2. Detailed Requirements Definition** - Translate discovery findings and integration objectives into structured, actionable requirements - Work with workstream leads and business SMEs to capture functional and non-functional requirements across commercial, operational, technology, and people dimensions - Own the requirements register for each integration, maintaining traceability from business need through to delivery - Validate requirements with stakeholders and ensure sign-off prior to solution design **3. Operating Model Definition** - Define the target operating model for each acquired business post-integration, covering organisational structure, roles, processes, and ways of working - Identify gaps between the current state and the target model, and frame these as integration decisions or workstream inputs - Ensure the operating model is aligned with Citation Group's wider organisational standards and the specific commercial rationale for the acquisition **4. Customer Journey Mapping for All Cross-Sell Flows** - Map end-to-end customer journeys for all cross-sell opportunities identified through the integration, including entry points, handoff moments, and friction points - Work with Commercial, Marketing, and Product stakeholders to design target journeys that maximise revenue realisation from the acquired customer base - Ensure cross-sell journey designs are documented and handed over to delivery teams with sufficient clarity to act **5. Process Design** - Design target-state processes across key integration workstreams, including customer onboarding, account management, billing, support, and offboarding - Produce process maps (swimlane or equivalent) to the level of detail required for system configuration, training, and operational handover - Identify process risks, dependencies, and exception flows, and ensure these are captured in the programme RAID log **6. Business Case Align…