Business Development Manager

About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experience, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: The BDR Manager will lead and scale AfterShip's outbound engine in North America, reporting directly to the Head of Sales. You will own a team of 6 to 8 BDRs and be accountable for the pipeline they generate: meetings booked, meetings attended, and opportunities that convert into real revenue. This is a hands-on, in-the-trenches leadership role. You will be on the floor coaching live calls, listening to recordings, rewriting sequences that are not converting, and holding the team to a high activity and quality bar every single day. You will find a strong foundation already in place, including defined ramp plans, comp structures, activity standards, and outbound sequences by vertical. Your job is to run it, sharpen it, and scale it. This is a hybrid position with an expectation to be in the Utah office in Lehi 4-5 days per week. Outbound teams are built in person, and this role is at the center of that. What You’ll Do: Lead, coach, and develop a team of 6 to 8 BDRs, owning their day-to-day performance, career development, and quota attainment Own the outbound pipeline number for North America, forecasting meetings and opportunities weekly and reporting results to sales leadership Hold the team to clear activity and quality standards across dials, emails, and social touches, and address gaps quickly and directly Run daily call blocks, live coaching, and weekly 1:1s focused on measurable skill development, not status updates Build and continuously refine outbound sequences, talk tracks, and objection handling by vertical, partnering with Sales Enablement and Product Marketing Own BDR onboarding and ramp, getting new hires to full productivity inside a defined ramp window Partner with Marketing on target account lists, lead routing, and inbound follow-up standards Own the BDR to AE handoff, including meeting qualification criteria, opportunity hygiene, and pipeline quality feedback loops Use Gong, HubSpot, and outbound tooling to surface patterns in what is working, coach against real call data, and drive improvement in connect, meeting-held, and opportunity conversion rates Recruit, interview, and hire BDRs as the team scales, and build a bench of talent for internal promotion into AE roles Establish and track the KPIs that define outbound success, and make the case for changes when the data says something is not working Who We're Looking For: 1-2 years of experience managing a BDR or SDR team, with a track record of hitting team pipeline targets SaaS experience required, eCommerce experience preferred Prior success as a BDR or AE yourself, with the ability to get on the phone and show the team how it is done Profici…