Business Consultant

Position Summary JAN-PRO of Tucson is seeking a relationship-driven Business Consultant to support and develop our network of Certified Business Owners (CBOs). This role serves as a trusted advisor, helping franchise owners improve operational performance, strengthen customer relationships, and grow profitable businesses while ensuring compliance with JAN-PRO brand standards. The ideal candidate is a bilingual (English/Spanish) professional who enjoys coaching others, solving problems, and building long-term partnerships. Success in this role requires strong communication skills, business acumen, and the ability to balance operational support with franchise development in a fast-paced, field-based environment. Key Responsibilities Franchise Business Consulting & Support Build and maintain strong relationships with an assigned portfolio of Certified Business Owners. Coach franchise owners on best practices to improve operational efficiency, customer satisfaction, and business profitability. Identify opportunities for business growth and provide practical recommendations tailored to each franchise owner's needs. Serve as a trusted advisor by providing ongoing guidance, support, and accountability. Operations & Brand Standards Conduct regular customer and franchise site visits to evaluate service quality and operational performance. Ensure compliance with JAN-PRO operational procedures, brand standards, and franchise policies. Address operational concerns proactively and collaborate with franchise owners to implement corrective action plans when needed. Support customer retention through consistent service quality and effective issue resolution. Training & Development Facilitate onboarding and training programs for new and existing Certified Business Owners. Deliver coaching and educational sessions that reinforce operational excellence and business management best practices. Stay current on JAN-PRO programs, processes, technology, and industry trends to provide relevant guidance. Relationship Management Build trust with franchise owners and customers through responsive communication and exceptional service. Partner cross-functionally with internal teams to ensure franchise owners receive the resources and support needed for success. Adapt to changing business needs while managing multiple priorities across an assigned territory. Qualifications Bilingual in English and Spanish (required). Bachelor's degree in Business, Management, or a related field preferred. 2+ years of experience in business consulting, franchise support, account management, customer success, operations, or a related customer-facing role preferred. Strong coaching, communication, and relationship-building skills. Demonstrated ability to solve problems, influence others, and drive positive business outcomes. Strong business acumen with the ability to analyze operational challenges and recommend practical solutions. Highly organized with the ability to manage multiple priorities in a fast-paced environment. Proficient with Microsoft Office; experience with CRM platforms and other business technology preferred. Valid driver's license and ability to travel throughout the assigned market for customer and franchise visits. Why Join JAN-PRO of Las Vegas? At JAN-PRO, you'll play a meaningful role in helping entrepreneurs build successful businesses while supporting one of the nation's leading commercial cleaning franchise systems. You'll join a collaborative team that values accountability, continuous improvement, and making a lasting impact on the success of our franchise owners and the customers they serve. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior…