Business Assistant

## Overview A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing. ## Qualifications **Required Skills & Experience** - Six months of similar job experience. - Demonstrate ability to assume Patient Services Representative’s essential responsibilities. - High School Diploma or equivalent. - Demonstrate knowledge of effective scheduling. - Comply with protocols and standards. - Demonstrate and promote superior customer service skills. - Ability to multi-task. - Exercise basic knowledge of dental terminology. - Support corporate vision and strategy. ## Responsibilities **Essential responsibilities**: - Answer incoming calls using proper telephone etiquette. - Check patients in and out. - Schedule/confirm patient appointments. - Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms). - Collect all co-payments and past due balances on date of service. - Present financial policies and arrangements accurately to patients. - Facilitate effective patient flow using the proper callback system. - Identify, reference and apply insurance coverage and billing. - Perform basic computer functions. - Act in a professional manner. - Other duties as assigned