Business Assistant

## Overview As a Business Assistant, you will play a pivotal role in the smooth and efficient functioning of the dental practice's administrative and business operations. This position involves managing front-office activities, coordinating patient interactions, and supporting the overall success of the dental office through excellent organizational and communication skills. ## Responsibilities - Greet and assist patients in person and over the phone, scheduling appointments, and managing patient inquiries. - Ensure a positive patient experience by providing exceptional customer service. - Coordinate and manage the dental appointment schedule, optimizing patient flow and ensuring efficient use of dental chair time. - Confirm upcoming appointments and follow up on missed appointments. - Verify and process dental insurance information for patients. - Assist patients in understanding their insurance coverage and financial responsibilities. - Process patient payments, including copayments, deductibles, and outstanding balances. - Provide accurate financial estimates for treatment plans. - Maintain accurate patient records, ensuring completeness and compliance with privacy regulations. - Manage and update patient demographic information. - Manage the reception area, ensuring cleanliness and a welcoming atmosphere. - Oversee the ordering and stocking of office supplies. - Serve as a liaison between patients, dental providers, and other team members. - Communicate treatment plans, financial information, and post-operative care instructions to patients. - Assist with dental billing procedures, including accurate coding and submission of claims. - Work collaboratively with the billing department to resolve any billing discrepancies. - Collaborate with dental providers, dental assistants, and other staff members to ensure coordinated patient care. - Participate in team meetings and contribute to office-wide initiatives. ## Qualifications - High school diploma or equivalent; additional education in healthcare administration or related field is a plus. - Previous experience in a dental office is preferred. - Proficiency in office software (Microsoft Office, dental practice management software, etc.). - Strong organizational and multitasking abilities. - Excellent verbal and written communication skills. - Ability to communicate effectively with patients and team members. - Strong customer service skills with a focus on creating a positive patient experience. - Exceptional attention to detail, particularly in managing patient records and financial transactions. - Ability to adapt to a fast-paced and dynamic work environment. - Ability to work collaboratively. - Willingness to take on varied responsibilities to support the success of the dental office. ## Benefits Paid time offPaid Holidays Medical insuranceFSA and HASVision Insurance401kVoluntary Life/AD&D insurance Short term disability Long term disability Accident InsuranceCritical IllnessDependent care FSA Commuter Benefits Employee Assistance program Perks and discounts through ADP & Benefits hub Pet insurance