Business Application Specialist II

**Department:** PLANNING **Compensation Grade:** A13 **Compensation Range & Starting Salary:** Pay Range: $68,328.00 - $105,892.80 Starting salary – Starting salary may be negotiable based on qualifications. **Job Exempt (If No, Position is eligible for overtime):** Yes **Scheduled Weekly Hours:** 40 **About Us:** Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference. **Job Duties and Preferred Qualifications:** **Job Duties and Preferred Qualifications:** The City of Virginia Beach is recruiting for a Business Application Specialist II to join the Director's Office division of the Planning & Community Development department. ***The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and annual and sick leave.*** **Specific duties/responsibilities include, but not limited to:** - Support and follow the direction of the Systems Analyst II, the lead for the Planning Tech Team. - Provide support for the Planning department applications and serve as the department’s subject matter expert (SME) for assigned business application processes. - Troubleshoot and triage department software/hardware requests. - Liaison with IT Department and/or vendor to resolve software and/or hardware issues. - Analyze and document department divisions’ business processes; Identify opportunities to improve process efficiency and productivity. - Lead software upgrades; including testing, training and troubleshooting. Develop training materials and conduct end-user training using clear oral and written communication methods. - Provide software configuration and data quality assurance; Review for discrepancies. - Provide department level business application support for the Accela application, including user support and training for approximately 135 users. - Lead hardware deployments and maintain departments inventory of hardware; Configure and deploy mobile hardware (MiFi, Cellphones, Tablets) used by field staff. - Develop/modify department general policies and guidelines for technology requests and processes. - Control user access to systems; add and delete users and assign passwords as required. - Create/Update custom reports (Ad-hoc and/or SQL). - Conduct meetings or make presentations to communicate information as requested or needed. - Assist in process documentation. **Experience of an ideal candidate:** • Experience training others in new software, hardware, database, and web-based applications and developing technical and/or non-technical documents/training materials (presentations)/manuals • Experience with end-user support (maintenance and troubleshooting software and hardware) • Experience managing logistics of tracking devices, licenses, equipment • Experience with implementation, configuration support and system administration of IT Systems/apps including deployments and upgrades • Ability to create and update custom reports • Experience as a system Admin for an application (example: Accela or other government workflow management tools) • Experience testing software implementations, deployments and upgrades • Ability to assess and recommend alternative actions or improve efficiencies using workflow modifications or database modifications • Experience in documenting and analyzing process flows within a planning department or similar municipal agency • Ability to work with minimal supervision and function well under pressure support **Additional requirements:** • DMV Transcript: No • CDL: No • Drug & Alcohol Clearinghouse: No • CPS Check: No • Physical: No • Respirator: No • Psychological Screening: No • Polygraph: No • At Will: No **Mini…