Business Analyst (OMS)

About Anchanto: We are a Global B2B cloud company that enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations through its world class Cloud and AI products and services. With more than 7,000 customers, leading global brands, large retailers, and postal operators leverage Anchanto to process more than a billion dollars of revenue each year. Our powerful, scalable products deliver rapid innovation integrated to over 135 different commerce and carrier platforms across the world. Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential. We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain. Overview Anchanto’s OMS is a core product that enables customers to manage orders across multiple sales channels, fulfillment nodes, and operational workflows. As omni-channel commerce becomes more complex, customers expect the OMS to support not only order capture, but also orchestration across marketplaces, webstores, stores, warehouses, and partner ecosystems. This requires strong capabilities in order lifecycle management, allocation, inventory visibility, fulfillment coordination, returns, exchanges, customer promise management, and integrations. Anchanto needs an OMS Business Analyst who can work closely with the Product Manager and independently drive requirement analysis, workflow detailing, analytics, documentation, and execution support. This role is essential to ensure requirements are complete, clear, testable, and aligned with real-world retail and omni-channel operations. Strategy Support the Product Manager in converting product strategy into structured backlogs and execution-ready requirements. Analyze customer pain points, workflow gaps, and operational challenges across omni-channel retail use cases. Support requirement discovery for OMS capabilities such as order capture, fulfillment orchestration, store fulfillment, inventory visibility, returns, and exchanges. Use analytics, product usage, and customer feedback to identify product gaps and improvement opportunities. Execution Write business requirements, user stories, workflows, use cases, edge cases, and acceptance criteria for OMS capabilities. Independently drive requirement discussions and structure ambiguous business needs with minimal direction from the Product Manager. Define functional requirements and support NFR discussions covering usability, reliability, auditability, configurability, and scale. Work with Engineering and QA through design, development, testing, rollout, and release stabilization. Participate in API requirement discussions and define expectations for validations, status handling, mappings, event flows, exceptions, retry behavior, and business rules. Review requirements for completeness, consistency, and implementation readiness, and track dependencies and clarifications through execution. Measurement & Success Metrics Use tools such as Mixpanel, Tableau, Pendo, or similar platforms to analyze feature adoption, user journeys, workflow friction, product usage, and drop-off points. Support the Product Manager in tracking adoption, workflow completion, release impact, issue trends, and customer usage patterns. Build dashboards and reports to support product reviews and decision-making. Use insights from analytics, release outcomes, support escalations, and customer feedback to guide requirement improvements. Stakeholder Collaboration Work closely with Product, Engineering, QA, Delivery, Support, Customer Success, and commercia…