Business Analyst

Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. **About City Electric Supply** CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values. ## Summary We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history. As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow. This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake. If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you. Changes made: organisation to organization, programme to program (both instances), and modernise to modernize. I also fixed "Life as an Business Analyst" to "Life as a Business Analyst," since that was a grammar slip independent of the spelling conversion. ### Essential Job Functions You'll act as the bridge between the business and technology teams, ensuring our ERP solution delivers real business value across key operational functions. Key responsibilities include: - Partner with stakeholders across the business to understand operational challenges, strategic priorities, and future business requirements. - Run workshops, interviews, and process discovery sessions to capture current and future state processes. - Analyze complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory, and finance functions. - Translate business requirements into clear, prioritized user stories, functional requirements, and acceptance criteria. - Challenge existing ways of working, identifying opportunities to simplify, standardize, and improve business processes. - Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers, and third-party implementation partners throughout the delivery lifecycle. - Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs. - Facilitate decision making by balancing business priorities, technical constraints, and program timelines. - Manage requirements through change, ensuring traceability from discovery through to implementation. - Support testing, business readiness, user acceptance testing (UAT), and successful business adoption. - Identify risks, assumptions, dependencies, and impacts across workstreams, proactively escalating where appropriate. - Drive continuous improvement and champion best practice business analysis throughout the program. ### Education/Experience - Experience as a Business Analyst delivering complex ERP transformation programs. - Experience working within **retail, wholesale, distribution, logistics, manufacturing, supply chain or another high-volume product-based environment**. - Strong understanding of end-to-end operational processes including inventory, purchasing, warehousing, order management and fulfilment.…