Burundi Country ITO Administrator

About One Acre Fund Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post. Our Burundi program, founded in 2011, operates under the local brand Tubura. 1662 staff serve close to 400,000 hard-working farmers. Our Burundi headquarters in Muramvya is supported by two regional offices in Gitega and Ngozi, and a small support office in Bujumbura. One Acre Fund works in the center and north of Burundi, in the provinces of Muramvya, Gitega, Ngozi, Kayanza, and Mwaro. About the Role We need a professional to lead our IT support team. You will manage 2–5 people, run IT projects, and resolve IT issues. You'll also automate and optimize tasks, processes and workstreams. Apply if you have strong tech and project management skills! Responsibilities CITO Operation and Management Develop and adhere to CITO policies, processes, and guidelines Resolve up to Tier 2 Technical (endpoints, networks, etc.) incidents and service requests within SLAs Comply to endpoints (laptop and tablets) and networks processes Smooth execution of IT support exercises (ex: endpoint maintenance, inventory data cleanup, performance testing, etc.) Project Management Fully own medium-complexity projects, potentially spanning multiple countries Deliver high quality IT projects on time Independently define project scope, milestone(s), and timelines Follow Tech standard PMP Clearly define roles for project participants: Technical leads from within IT Ops Domain experts and business owners from customer depts. Vendors/procurement Team-wide improvements Identify and pursue opportunities for improvement through automation, cost reduction, or similar May own CITO core metrics within country unit: tracking, accuracy, and improvement Plan and ensure adherence to long-term calendaring for CITO projects, reporting, and activities Career Growth and Development We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career. Qualifications Across all roles, these are the general qualifications we look for . For this role specifically, you will have: Bachelor's Degree in IT or related field 1 year Experience with IT Support for computer issues and Network equipment support 2 years Manegerial experience Project management experience Management of IT Asset inventory and tablets Preferred Start Date As soon as possible Job Location Muramvya, Burundi Benefits Health insurance, paid time off Eligibility This role is only open to citizens or permanent residents of Burundi. Application Deadline 20 October 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made. One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @ oneacrefund.org address. Please report any suspicious communication here ( globalhotline@oneacrefund.org ), but do not send applications or application materials to this email address. Diversity, Equity, Inclusion (…