Bugler Host - Part Time (Swing Shift)

## ***Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.*** We are currently seeking a talented individual to become a Bugler Host. An individual could be successful if they possess the following. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** The Bugler Host greets guests, monitors server table seating rotation, seats guests with menus, silverware, drinks and special seating accommodations. The host/hostess is responsible for understanding and promoting monthly promotions and daily specials to ensure that all guests have an enjoyable experience. May act as cashier. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary: - Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. - Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. - Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter. - Effectively communicates concerns and information to supervisor and listens to communication from supervisor. - Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. - Observes and reports any and all unsafe behavior displayed by internal and external guests. - Greets and seats guests, presents menus to guests, informs them of promotions and specials. - Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations. - Takes names on waiting list, monitors restaurant server seating rotation/floor board plan. - Observes tables and keeps track of clean, dirty and occupied tables. - Takes guest information and quotes wait times to guests accurately when tables are not immediately available. - Cleans, organizes and stocks menus at host area. - Answers phone and answers questions concerning the menu and restaurant. - Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience. - Ensures waiting and foyer areas are kept clean. - Acts as cashier as needed or assigned. - May be assigned to various venues throughout the property depending on business needs. - Assists other team members and departments to contribute to the best overall performance of the department. - Upholds a Four Diamond & Four-Star service model. - Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests. - Regular punctual attendance. - Ability to work required overtime. - Excellent guest service and communication skills. - Ability to read, write and communicate effectively in English. - Superior attention to detail and accuracy. - Troubleshooting and problem-solving abilities. - Ability to meet strict deadlines. - Ability to multi-task and remain organized. - Must be able to maintain strict confidentiality, discreetness and tact at all times. - Ability to deal effectively and interact well with team members and guests. - Ability to resolve problems/conflicts in a diplomatic and tactful manner. - Ability to adjust quickly to changing conditions. - Ability to seek guidance when unsure. - Ability to work with interruptions and/or distractions. - Other duties as assigned. **QUALIFICATION REQUIREMENTS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ind…