Broker Operations Specialist

### About the Role ThreeTrader is a globally operating online trading services provider committed to delivering reliable, high-quality financial services. As we continue to scale, we are looking for a detail-oriented and resilient Broker Operations Specialist to join our Operations team. In this role, you will be at the core of our day-to-day brokerage operations — managing account processes, coordinating cross-functional workflows, and ensuring seamless service continuity across shifts. This is a high-frequency, fast-paced environment that rewards strong process discipline, clear communication, and a continuous improvement mindset. ### Job Responsibilities - Handle daily operational requests related to account management and deposit/withdrawal processes, ensuring timely and accurate execution. - Coordinate closely with internal departments including CS, Sales, Risk, Finance, and BIT teams to facilitate smooth operational workflows. - Follow up on operational cases with efficiency and precision, maintaining a high standard of accuracy in a fast-paced environment. - Support shift-based operational coverage to ensure consistent and stable service quality across all operating hours. - Participate in process optimisation, operational monitoring, and workflow improvement initiatives to enhance team performance. - Identify and escalate operational anomalies or risks in a timely manner, contributing to a proactive risk management culture. - Maintain accurate records and documentation in line with internal compliance and audit requirements. - Leverage AI tools and emerging technologies to streamline repetitive processes and improve overall operational efficiency. - 2-4 years of working experience, with candidates from Forex/Financial industry backgrounds strongly preferred. - Ability and willingness to adapt to shift-based working arrangements, including rotating or non-standard hours. - Emotionally stable and able to maintain consistent performance in high-frequency, repetitive communication environments. - Capable of managing long-term cross-department coordination and sustained operational follow-up with minimal supervision. - Strong sense of responsibility, attention to detail, and genuine willingness to learn operational logic and internal processes. - Demonstrated mindset to leverage AI tools for improving work efficiency, productivity, and quality, with a proactive approach to exploring new ways to enhance business impact. - Candidates with long-term career development intentions are preferred — we invest in people who grow with us. ### Preferred Qualifications - Prior experience in Operations, Customer Service, or Financial Support environments, particularly in roles involving FX products. - Track record of handling high-volume operational tasks or working in shift-based roles within regulated financial services. - Cross-functional experience spanning Customer Support, Operations, Risk, and/or Finance teams is a distinct advantage. - Familiarity with brokerage systems, trading platforms, or back-office operational tools. **Why ThreeTrader?** - Be part of a growing global brokerage with a collaborative, high-performance operations culture. - Structured onboarding and operational training with clear pathways for role progression. - Work with a team that embraces process innovation and actively uses AI tools in daily workflows. - Competitive remuneration with shift allowances and performance-based incentives