Broadcast and Streaming Intern

Organization Overview: The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season. Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round. The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area. Broadcast & Streaming Intern Organization: Florida Panthers Hockey Club Department: Communications Reports To: Media Relations Coordinator Employment Type: Internship — Seasonal Location: Remote (game nights) / On-Site as requested — Amerant Bank Arena, Sunrise, FL Program Duration: 2026–27 Season Schedule: Must be available for at least 75% of all Florida Panthers games, including preseason, first round of Playoffs, weekends, evenings, and holidays Job Summary The 2026-27 Broadcast & Streaming Intern will support the Communications team in delivering a quality fan experience on PanthersPlus.TV, the Florida Panthers' direct-to-consumer streaming service. The intern will serve as the first point of contact for subscribers, managing customer support communications and engaging with fans in a professional and consistent manner. The role is most active on game nights, during which the intern will monitor the platform throughout live broadcasts, manage real-time fan outreach, and assist in resolving issues as they arise. Beyond game nights, the intern will track subscription and platform data and report on the state of the service, working closely with Panthers personnel and ViewLift, the partner that powers PanthersPlus. This position provides valuable professional experience in live streaming operations, customer experience, and broadcast technology within a professional sports environment. Responsibilities Manage the PanthersPlus.TV customer support inbox, responding to subscribers professionally and escalating technical issues to ViewLift as needed Monitor the platform during live games, handling real-time subscriber outreach and technical issues as they arise Track and organize subscription and platform data, including support volume and recurring feedback Deliver weekly reports on platform performance, ongoing issues, and tickets raised Participate in weekly meetings with Panthers personnel and ViewLift to review performance and align on priorities Qualifications Excellent written and verbal communication skills with a professional, customer-first approach Str…