Breakfast Attendant

**Breakfast Attendant** Department – Food and Beverage Reports to – Food and Beverage Manager / Guest Services Manager **What’s the job?** As Breakfast Attendant, you’ll be Responsible for the breakfast service for our guests and ensure a quality dining experience for them as well as provide a safe, clean and healthy environment. This includes well-cooked, quality food, pleasing presentation whilst delivering memorable guest experiences. You’ll ensure compliance with all relevant health and safety regulations and procedures. **Your day-to-day** **Guest Experience** **** - Maintain and clean and inviting guest dining area. - Engage, connect, and build rapport with guests to enhance guest satisfaction. - Ensure all food and beverage facilities, including restaurant/bar and banquet/meeting spaces are clean and properly stocked to anticipated business volume. - Ensure all food and beverage equipment is in operational condition and regularly cleaned. - Establish and achieve quality and guest satisfaction goals. - Ensure consistent adherence to brand standards and promotions. - Work with Manager to ensure the high level of guest satisfaction. - Follow all local, brand, and Opal health and safety regulations and procedures. **Cost Control** **** - Effectively manage and control all food and beverage expenses, including restaurant/bar, breakfast service, labor, overtime, food and market, supplies, etc., enforce Opal’s procurement guidelines. - Routinely order food and supplies based on Opal’s inventory standards - Continually seek and implement cost saving strategies. - Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint. - Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste. - Understand and operate within the hotel’s breakfast budget. - Revenue Generation - Drive promotions that deliver great dining experiences for guests at a good value. - Bring any ideas that could enhance revenue to the Food and Beverage Manager - Make sure credit and financial transactions are handled securely. **Leadership** **** - Motivate, coach / mentor other food and beverage team members, be a team player. - Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment and adhere to Opal’s Standard Operating Procedures. **Requirements** **** - High school diploma or higher-level education - Must speak fluent English (other languages preferred) - ServSafe, CPR, and/or First Aid certification is preferred. - Requires lifting, bending squatting, and physical labor, standing, walking, and reaching over head, and good speaking skills. Must be able to physically lift, push or pull a minimum of 50 lbs. Candidates must be able to tolerate cleaning and other chemicals daily. Also, the position may have exposure to allergens such as peanuts, chemicals etc. **Specific Responsibilities** **** - Be proficient in the use of the property management system, inventory system. - Complete all brand standard and Opal required training within 30 days of hire. - Perform daily opening and closing cleaning procedures. - Have a good understanding of all of hotel operating procedures. - Maintain cash drawer and report any overages or shortages to the Food and Beverage Manager immediately, if applicable. - Arrive and depart on time for each scheduled shift. - Maintain a clean and professional uniform by Brand and Opal standards. - Exhibit great customer service skills. - Notify Manager if any food or supplies are out or running low. - Be proficient in the use of all food and beverage equipment such as all kitchen equipment, refrigeration units, coffee machine, etc. - Maintain all equipment, conduct regular inventories as per standard operating procedures, and maintain food and beverage supplies at par. - Be knowledgeable about the restaurant/b…