Brand Reputation Specialist

## Description **COMPANY PROFILE** Club Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 250+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebraska, Wisconsin, Texas, Arkansas, Tennessee, Colorado, and Minnesota with plans of expanding to several other markets. With this type of growth, there is boundless opportunities for career-minded talent who strives to provide exceptional service and excellent car wash quality for all our customers. **Are you ready to** **#JoinTheClub** **?** * * * **Summary:** The Brand Reputation Specialist is responsible for monitoring, protecting, and enhancing the company’s image across all public channels. This role will report directly to CMO with a dotted line to our Social Media Specialist and will play a crucial part in maintaining brand consistency, analyzing sentiment, and improving customer experience. The ideal candidate is highly detail-oriented, analytical, and an expert in professional, formal writing. This position must have the ability to execute projects in a fast-paced environment and the drive to stay alert consistently. Cross-departmental collaboration is required, as this role will support the Marketing Team, Customer Service Team, and site level teams. As Club Car Wash evolves, the Brand Reputation Specialist will act as the eyes and ears of the company to evaluate shortcomings and develop new strategies for success.**As A Brand Reputation Specialist You Will:** - -Monitor all social media platforms (Instagram, Facebook, TikTok, YouTube, LinkedIn, and X), track online sentiment, and manage account inboxes - Engage with outside brand accounts to boost brand awareness and develop brand voice - Assist in responding to Google reviews across all locations, monitoring ratings, and analyzing sentiment - Oversee third-party platforms for brand reputation management (Birdeye, Sprout, etc.) and manage communication with account contacts - Support quality assurance online by being the eyes and ears for the Marketing Team during campaigns and activations - Assist in training the Customer Service Team, evaluating submitted review replies, and giving critical feedback on formal writing and response strategy - Monitor store brand reputation performance across all locations and assist in creating reports for management **Benefitting You:** - Career advancement opportunities – A job that grows with you, we promote our great team members - On-site & continual training and development - Paid Time Off beginning from the day you start - Comprehensive benefits package including medical, dental and vision, and pet insurance - Plan for your future with 401K contribution options and company match - Newly renovated gym and locker rooms **** * * * Club Car Wash is an equal opportunity employer. All positions are contingent on passing a pre-employment drug screening and background check. #CCW1