Branch Sales Associate

Branch Counter Sales Associate - HVAC Products | Carrier Enterprise | Pearl, MS **Introduction:** Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. **Company Description:** Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs. **Company Website:** [www.carrierenterprise.com](http://www.carrierenterprise.com/) **Job Summary:** In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives. **Essential Duties and Responsibilities:** - Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations. - Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision. - Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases. - Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager. - Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components. - Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues. - Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims. - This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role. **Qualifications:** - Prior experience in Customer Service. - Prior leadership roles with profit and loss responsibility preferred. - Experience in leading people in a retail environment. - Demonstrated ability to rapidly grow sales in a retail environment. - Experience building and maintaining cross-functional relationships. - Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning. **Preferred Qualifications:** - Experience working with HVAC contractors strongly desired. - Computer literacy with proficiency in MS Office applications. - Ability to work in a team environment and be willing to participate. - Ability to function at an above-average level in a technical environment. - Prior experience using sales and/or inventory management systems. **Requirements:** - High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred. - Experience managing in a B2B environment in distribution or wholesale sales preferred but not required - Excel…