Branch Manager

WECU is seeking a Branch Manager **I** for our **Fairhaven** team located in **Bellingham****, WA**. The Branch Manager I leads a small branch location with a strong hands-on approach, serving as the direct manager for all branch staff. This role balances inspirational leadership with individual contribution, actively supporting daily member interactions, operations, and problem resolution. The Branch Manager I builds trust with employees and members, establishes a positive and service-oriented culture, and ensures the branch operates efficiently, compliantly, and with accountability. This position is well suited for a leader who thrives in close team environments, leads by example, and takes ownership of both people development and day-to-day branch performance. In this role you will perform a variety of duties and responsibilities relating to the efficient operation of the branch. RESPONSIBILITIES: - Responsible for direct supervision and leadership of all financial center team members to achieve all key performance indicators. - Leads performance management activities, developing action plans and holding staff accountable to individual and team goals; regularly observes and coaches staff to meet the expectations of their role and deliver the highest quality of member service possible. - Encourages and inspires team unity, commitment, and trust, creating a positive, engaged team who strives to do their best every day. - Monitors and updates operating processes for efficient operation of the branch. - Accountable for non-interest expense management within annual budget. - Actively participates in strategic business planning, goal setting and budget process. Mindful of strategic initiatives when making decisions, possesses the knowledge and capability to lead and support areas of responsibility. - Coordinates within and across departmental boundaries to build relationships and achieve production and service goals. - Facilitates consistent communication, as well as department meetings, to disseminate vision, pertinent information and discuss operations methods and opportunities. - Ensure that the facility is properly maintained, all equipment works properly and appearance meets WECU standards. - Engage members to understand their financial needs, recommend and bundle appropriate WECU products, and build long term relationships by delivering value, meeting sales goals, and maintaining strong product knowledge. - Deliver exceptional member service by providing clear, personalized financial guidance and effectively resolving concerns – making service decisions and adjustments as needed to ensure a positive experience, strong loyalty, and continued trust in WECU. - Always understand and comply with branch security procedures. - Exercises authority level and decision-making skills to employ sound judgment, maintaining knowledge of and adhering to all accuracy standards described in internal and external policies and procedures. - Follow WECU’s policies and all applicable laws and regulations. - Performs other duties as assigned and may also assist others to complete tasks and work assignments. QUALIFICATIONS: - High school diploma or general education degree (GED); plus, three to five years’ related experience and/or training or equivalent combination of higher education and experience. - Relevant experience in a credit union or other financial institution preferred. - Excellent oral and written communication skills required. - Skilled in software used in credit union such as Microsoft Word, Excel, Outlook, and DNA. - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. - Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. - Work may involve motivating or influencing others. - Bi-lingual Spanish a plus. - Licensed Notary Public or able to acquire within six months in role. - STAMP certified representative or able to acquire within six…