Branch Manager

Responsibilities include but are not limited to: - Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development. - Ensures exceptional service delivery to all clients within a commercial-oriented branch location. - Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise. - Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele. - Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities. - Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce. - Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy. - Leads and encourages identification, escalation, and resolution of potential risks. - Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement. - Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships. **Required Skills:** - Ability to prioritize, organize, delegate, and execute. - Must have excellent verbal, written and interpersonal communication skills. - Strong understanding of commercial banking in order to grow and serve relationships. - Deep knowledge of account offerings, treasury services, online banking, lending and other commercial related products. - Ability to present a confident and professional demeanor to establish trust and convey - knowledge to the customer and resolve complex customer issues. - An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud. - Proficient computer skills. - Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers. **Required Experience:** - High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.