Branch Manager

**Job Title:** Branch Manager **Company:** Security Equipment Supply, Inc. (SES) **Location:** St. Louis, MO **Job Type:** Full-Time | Exempt **About Security Equipment Supply (SES)** Security Equipment Supply (SES) is a second-generation, family-owned distributor of low-voltage electronics. Since 1982, we've grown to 16 locations across 11 states, delivering trusted solutions in access control, fire and life safety, surveillance, home entertainment, and more. We’re in a transformative phase—modernizing operations, investing in technology, and enhancing customer and employee experiences. SES is committed to growing talent from within and creating meaningful career paths across the organization. Most roles are hybrid, providing flexibility while driving impact. At SES, we don’t just work here — we care for what we’ve built and the people we work with. Live the SES Way: Family • Respect • Celebration • Excellence • Integrity Work the SES Way: Curiosity • Fun-Loving Spirit • Commitment to Growth **Position Overview** The primary function of this position is to manage all areas of branch operations. This includes all aspects of daily operations involving sales and logistics staff while helping to implement policies, procedures and best practices to achieve the overall goals for the branch and Company. **What You’ll Do** - Always maintain or exceed the high SES standards for customer service. Variances in customer service levels provided should be reported to Sales or Operations Manager or another applicable Administrative manager. - Must have working knowledge of all branch operational and sales responsibilities including, but not limited to, counter and telephone sales, shipping, receiving, repairs/CRS, RM module, and inventory control. - Work in tandem with Sales Manager in developing better vendor & representative relations, setting up customer and employee trainings and counter days. Strategize with the Sales Manager and Marketing Department for a go to market approach. - Promote an environment of growth for SES and for our customers - Prospect new customers, including visits outside of the branch to discuss business with potential SES customers - Support others in the branch in pursuit of growth for our business - Responsible for the reduction of slow moving, discontinued, and dead stock to maintain inventory health - Focus on meeting key performance metrics, including, but not limited to - Inventory Turns - D&E Ranked Product in the Branch - Surplus Stock - Achieve branch sales goals as set by the Sales Manager. Achieve personal sales goals to lead and set example for Salespeople. - This would include planning sessions to attain goals and mentoring of existing sales team - Setting goals and expectations for sales team to encourage hitting monthly and quarterly targets that allow him/her to participate in the SES sales commission plan - Review of Customer performance metrics and plan how to recapture lost business and support growing customers - Remain cognizant of gross profit goals, and items that impact them including but not limited to - Freight billed to customer vs cost - Selling price compared to cost of goods sold - Restocking fees - Work in conjunction with the corporate office in the areas of recruiting, hiring, on-boarding, training, and development of Branch Personnel. - Support for Company initiatives that invest in our People, including but not limited to - New Hire Training - Ongoing Training - Increased Product Knowledge - Other training or mentoring to retain high performers and encourage relevant up-to-date skill sets - Endeavor to empower, train, and mentor Assistant Branch Manager, where applicable, in branch management responsibilities, so they can be performed during his / her absence - Promote the growth of branch through empowering individual and team performance, as well as utilizing effective delegation of the roles and responsibilities within the branch - Consult with Sales Manager or Operations Ma…