Branch Manager (Cincinnati, OH)

## Description Join the MH Equipment Team, where our focus and culture are centered on our beliefs that all **people matter** and are due honor and respect, **passion inspires** others and enriches lives. and **purpose unites** us in serving our customers and community. **About MH Equipment:** As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions. **Amazing Culture, Thriving Company, Terrific Opportunity.** ***For more information on who we are and what we do, please visit our website at www.mhequipment.com.*** ## Requirements **JOB SUMMARY:** The primary function is to be the local leader promoting and instilling the MH culture while achieving the goals of the service, parts, sales, and rental departments for the branch. **JOB RESPONSIBILITIES**: - Lead the MH culture including the MH Vision, Mission, and Values. - Achieve financial goals set for the branch including service, parts, sales, and rental departments. - Develop and maintain key accounts. - Drive high customer service and resolve customer issues. - Contact customers to enhance customer relations and improve customer perception of the company by keeping them up to date on service progress. - Recruit, hire, and train new personnel including evaluating and disciplining employees. - Establish and maintain high communication levels within all departments. - Continuous improvements of the processes to maximize efficiency and improve customer experience. - Company goals to include effective job scheduling, billing efficiency, quoting and turnaround time. - Ensure execution of daily business duties for each of the departments such as credit approval for new customers, accurate invoicing, on time payment of invoices, WIP, PM completion, A/R, inventory, dispatching, etc. - Interact with other managers to improve operations, customer service, and profitability. - Lead a culture of safety including verbal instruction and reminders, support of safety initiatives, and maintaining good housekeeping. - Ensure proper tools and equipment are available and maintained in safe operating condition, including service vehicles and their image, safety, and maintenance. - Maintain records and following OSHA, HAZMAT, DOT, MSDS and other required regulations pertaining to the service department. - Act as a liaison with our represented manufacturers’ factory service support departments. - Assist in obtaining timely technical assistance for our technical staff. - Administer authorization and reimbursement for factory support of warranty repairs. - Manage all branch financial funds such as checking accounts, petty cash, and credit cards. - Maintain excellent grounds and manage the maintenance of the branch. - Keep accurate documentation for all work performed. - Adhere to all Company Policies and Work Rules. - Present a professional image in personal appearance, dress and preparation - Perform all other duties as assigned. **POSITION REQUIREMENTS:** - Primary core value is integrity. - A technical background (within material handling is a plus). - Management and supervisory experience leading a team of diverse employees. - Strong customer service skills. - Good computer skills and fluency with Microsoft programs. - Excellent verbal and written communication and comfortable speaking to groups and individuals. - Proven ability to maintain confidentiality. - Demonstrated ability to work independently, manage time effectively, multi-task, and meet deadlines. - Valid driver’s license with good driving record. - Able to meet the physical requirements of the position **WORKING CONDITIONS**: Hours will be 7:00 am to 4:00 pm Monday through Friday, plus whatever time is required to accomplish goals for t…