Branch and Small Business Capabilities Experience Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. ## **Job Description** Join the Branch & Small Business Banking (BSBB) Platforms & Capabilities team to shape the future of banker technology from within the business. This senior individual contributor role provides strategic leadership for banker-facing platforms, tools, equipment, and digital experiences that drive growth, improve efficiency, reduce risk, and enhance both client and employee experiences. The Capability Experience Manager owns the end-to-end experience for assigned capabilities, defining the future-state vision and multi-year roadmap that connects business strategy to execution while ensuring technology investments deliver measurable business value. The role provides strategic leadership across a complex ecosystem of banker-facing applications, hardware, peripherals, and supporting technologies, driving seamless experiences that improve banker effectiveness, reduce operational friction, and simplify day-to-day operations. Leveraging deep expertise in banker workflows, technology enablement, and emerging innovations, the Capability Experience Manager translates frontline and business needs into actionable strategies and solutions. Through data-driven decision making, cross-functional partnership, and continuous focus on colleague experience, this role drives adoption, removes banker pain points, reduces support demand, and delivers measurable business and operational outcomes across the enterprise. **Key Responsibilities** **Enterprise Capability Strategy & Experience Leadership** - Define and champion the strategic vision, future-state experience, and long-term evolution of banker-facing platforms, tools, equipment, and capabilities. - Own the end-to-end colleague experience across assigned domains, ensuring solutions are intuitive, scalable, efficient, and aligned to business and client needs. - Serve as the business leader and advocate for frontline employees, ensuring their needs are represented - Identify and evaluate emerging technologies, industry trends, and innovation opportunities to enhance banker effectiveness and client engagement. **Strategic Roadmap & Investment Planning** - Develop, maintain, and govern 12–36 month capability roadmaps aligned to enterprise priorities and business objectives. - Translate complex business, operational, compliance, and customer needs into clear demand for Digital and Technology partners. - Establish success metrics and value realization plans to ensure technology investments deliver measurable business, operational, experience, and financial outcomes. - Influence investment decisions through development of business cases and value propositions supporting growth, optimization, risk reduction, and experience improvements. - Partner with leadership teams to evaluate tradeoffs, prioritize opportunities, and align technology investments with strategic goals. **Capability Delivery & Business Stewardship** - Own business requirements and capability outcomes from concept through implementation. - Lead the definition, documentation, and refinement of business requirements, process flows, and future-state experiences to support solution design and delivery. - Collaborate with cross-functional teams including Product, Digital, Technology, Operations, Compliance, Risk, and Analytics to ensure successful execution. - Provide strategic guidance throughout delivery, helping resolve complex issues, balancing competing priorities, and ensuring sol…