Box Office Agent - Simpsonville Amphitheatre

**As a Box Office Agent in our iconic venues, you'll be the first point of contact for music fans eager to** **experience unforgettable performances and historic tours. You'll sell tickets, handle guest inquiries,** **process transactions, and provide information about upcoming events. As the ideal candidate, you'll** **share exceptional guest service skills and genuine enthusiasm for live music and our musical legacy** **throughout Opry Entertainment Group's portfolio of venues.** - Provide directions and information. Maintain thorough knowledge of our products, services, and venue histories. Share detailed information about attractions, services, and offerings. - Facilitate ticket sales and distribution. Process payments, issue tickets, and assist guests with virtual tickets. - Deliver exceptional guest service. Provide prompt, courteous, and knowledgeable support to customers both in-person and over the phone. - Use ticketing systems and software. Ensure accuracy to support exceptional guest service and sales. Promptly report equipment or system issues to management. - Troubleshoot guest service issues (lost tickets, ticket transfers, misunderstandings, etc.). Resolve and de-escalate service issues. Escalate complex issues to supervisor as needed. - Adapt to evolving processes and technologies. Embrace training, feedback, and new ideas to continuously improve sales and service skills. - Promptly communicate ticketing discrepancies to corporate ticketing department to improve guest purchase experience. - Maintain a clean and orderly shared workspace. - Follow all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs. **Education** - High school diploma or equivalent required **Experience** - 1+ years' experience in guest service preferred **Knowledge, Skills and Abilities** - Strong written and verbal communication skills - Attention to detail and organization skills - Basic computer knowledge/skills required - Able to work during peak times, including evenings, weekends and holidays, to support business needs **Physical Requirements** Speak and hear to communicate with guests and use both near and distance vision for operating computers. Frequently sit with some walking and standing. Frequently lift/carry up to 25 lbs. Continual use of gross motor skills. Frequently use bi-manual dexterity and fine motor skills for computer use. **Working Conditions** High volume ticketing office in close proximity to others.