Boat Sales Associate

**SUMMARY:** This position is primarily responsible for assisting customers throughout the boat-buying process, from initial contact through delivery and follow- up, while providing an exceptional customer service experience. ***Hourly pay + Commission*** ***Full-Time*** ***Tuesday - Saturday*** ***Medical, Dental, Vision & more*** ***Paid Time-off*** ***& More!*** **ESSENTIAL DUTIES AND RESPONSIBILITIES:** Core duties and responsibilities include the following. Other duties may be assigned. - Greet and assist customers in the showroom, at boat shows, and through phone, email, and online inquiries. - Identify customer needs and recommend boats, motors, trailers, and marine accessories that best fit their lifestyle and budget. - Conduct product demonstrations and walkarounds of boats and marine equipment. - Explain features, benefits, warranties, financing options, and protection plans. - Generate and follow up on sales leads. - Prepare purchase agreements, sales paperwork, and customer documentation accurately. - Coordinate with the finance, service, and delivery departments to ensure a seamless customer experience. - Schedule and participate in boat deliveries and customer orientations. - Maintain knowledge of current inventory, manufacturer programs, and industry trends. - Assist in maintaining showroom displays, inventory presentation, and lot organization. - Attend sales meetings, manufacturer training, and dealership events. - Handles all aspects of customer service (internal and external customers alike) - Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed. - Responsible for promoting a positive culture within the department/store. - Cleans and organizes work areas - Enforces safety, health, and security rules. - Adhere to all company policies and procedures. - All other duties as required by management. **ACCOUNTABILITY:** Is accountable for sales and quality control. **COMPETENCIES:** To perform the job successfully, an individual should demonstrate the following competencies: Intellectual - Analytical - Synthesizes complex or diverse information; collects and researches data. - Design - Demonstrates attention to detail. - Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. - Project Management - Communicates changes and progress; completes projects on time and within budget. - Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Interpersonal - Customer Service - Responds promptly to customer needs; response to requests for service and assistance; meets commitments. - Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. - Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information. - Teamwork - Balances team and individual responsibilities; gives and welcomes feedback; supports everyone's efforts to succeed. Leadership - Visionary Leadership - Inspires respect and trust; mobilizes others to fulfill the vision. - Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well. Organization - Business Acumen - Demonstrates knowledge of market and competition. - Diversity - Shows respect and sensitivity for cultural differences. - Ethi…