BMW Sacramento/MINI Sales Client Advisor

## Description **Sales Client Advisor** **Join The Niello Company – Driving What’s Good for Over a Century!** If you’re passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home. **Qualifications** - Driver’s License - Clean DMV - Valid Sales License **Education** - High School Diploma or Equivalent **Other:** - Ability to read and comprehend instructions and information. - Professional personal appearance. - Excellent verbal/written communication skills. - Ability to meet company’s production and quality standards. - Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.) **Physical Requirements (Surroundings)** - Spend time outdoors in the weather and elements. - Spend time indoors in air-conditioned areas. - Sitting on a regular basis. - Standing on a regular basis. - Walking on a regular basis. - Bending, twisting and/or stooping infrequently. - Kneeling and/or squatting infrequently. - Lifting 25 lbs. to 50 lbs. - Infrequently reaching and/or lifting overhead. - Infrequently climbing stairs. - Repetitive hand/finger movement on a regular basis. - Grasping/grabbing with hands infrequently. - Pushing and pulling. **General Expectations** - Devote himself/herself to ensuring satisfaction to customers. - Determine management, production and quality requirements by asking questions and listening. - Attend company meetings as required. - Maintain a follow-up system that encourages follow through with assigned projects. This includes designated CRM Process. - Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. - Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. - Understand the terminology of the business and keep abreast of technology changes in products and services. - Know and understand the federal, state and local requirements which govern the company's business. - Follow lawful directions from supervisors. - Understand and follow work rules and procedures. - Participate in performance management. - Interact well with others and be a positive influence on employee morale. - Uphold the company's non-disclosure and confidentiality policies and agreements. - Work evening, weekend and holiday work hours as required. **Job-Specific Expectations** - Coordinates with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales. - Introduces customers to parts, service, F&I, and general merchandise departments. - Utilizes floor time effectively in meeting the customer’s needs and soliciting sales. - Consistently uses established procedures, such as tagging and proper storage, to provide for fast and effective handling of warranty items. - Makes sure that customers are aware of the features and benefits on all products. - Consistently uses established procedures to complete all paperwork correctly and on time. - Effectively uses the computerized inventory control system, keeping it current and meeting net profit goals. - Actively develops prospects. - Demonstrates to the customer the advantages of products compared to other brands. - With all new and used vehicles sales, effectively cross sells accessories, additional parts, F&I products, service contracts, warranties, etc. - Is polite and friendly and greets customers promptly. - Consistently follows the outlined sales process. - Verifies that customers are qualified for their wants, needs, and ability to buy. - Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase cus…