Bloomberg - AV Technician

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The AV Technician serves as the primary technical expert responsible for the support, operation, maintenance, and optimization of enterprise audiovisual (AV), unified communications, and event production technologies. This role provides advanced troubleshooting and escalation support for complex AV systems, collaboration platforms, and integrated technology environments while ensuring exceptional service delivery across conference rooms, executive briefing centers, training facilities, production studios, auditoriums, and hybrid meeting spaces. The position plays a critical role in the planning and execution of executive events, live broadcasts, webinars, town halls, and hybrid productions by delivering end-to-end technical support, coordinating with stakeholders and vendors, and ensuring flawless event experiences. The Senior AV Production & Collaboration Engineer partners closely with Engineering, IT, Facilities, Project Management, and business teams to maintain operational excellence, improve system reliability, support technology initiatives, and drive continuous service improvement across the organization. KEY RESPONSIBILITIES: Serve as the primary technical resource and escalation point for complex AV system, collaboration platform, and event production issues. Troubleshoot, diagnose, and resolve AV hardware, software, control system, audio, video, collaboration technology, signal flow, DSP, and AV networking issues. Provide end-to-end event production support for executive presentations, town halls, webinars, training sessions, broadcasts, and in-person, virtual, and hybrid events. Set up, configure, operate, monitor, and de-rig professional audio, video, lighting, streaming, recording, and presentation systems. Operate and support audio consoles, video switchers, PTZ cameras, microphones, presentation systems, streaming platforms, recording equipment, and broadcast technologies. Develop, review, and execute Run of Show (ROS) documentation, technical plans, rehearsals, and event readiness activities. Serve as the technical liaison for presenters, executives, producers, event coordinators, and external vendors before and during events. Monitor production quality throughout events and proactively resolve technical issues to ensure seamless delivery and a positive participant experience. Support live broadcasts, live streams, recordings, and hybrid production workflows while ensuring all event systems are tested and operational prior to event start. Conduct post-event reporting, issue tracking, lessons learned reviews, and continuous improvement activities. Manage production equipment inventory, storage, logistics, shipping, receiving, and quality control processes. Accurately document, update, and resolve service tickets while meeting established service levels and operational standards. Deliver exceptional customer service through effective communication, stakeholder engagement, and proactive support of business requirements. Restore AV systems and event technologies to operational status with minimal disruption to business operations and user experience. Perform preventative maintenance, system health checks, room audits, equipment readiness reviews, and operational assessments across supported AV environments. Maintain conference rooms, executive briefing centers, training rooms, production studios, event spaces, auditoriums, and hybrid meeting environmen…