Biomedical Services Manager

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care. InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications. Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada. **SUMMARY:** This position is responsible for managing all aspects of Service operations at assigned InfuSystem sites and business segments by working with site supervisors/leads and technical groups to assure world class customer satisfaction. Utilize expertise and experience to assure our “customer is 1^st”^ culture by taking ownership, solving their problems, and exceeding expectations. This position will play a key role in standardization efforts with our teams by leveraging knowledge from existing programs. Also collects, complies, and analyzes data for graphs and KPI’s that drive continuous improvement and best practice across the organization. Ensures proper allocation of resources and inventory to assure all goals and objectives are met daily. **IN THIS ROLE, THE IDEAL CANDIDATE WILL:** - Monitor and ensure all priorities and business segments are balanced and agreed upon levels are maintained. - Review training needs within the technical group(s) to identify talent and work with the Learning and Development team to develop the technical team to work at their best. - Seek out best practice and innovative strategies to increase output with existing resources. - Communicates the need for transfer or purchase of materials to maintain par levels. - Plans & communicates with Sales, Director of Biomedical Services, Biomedical Services Supervisor(s) and Buyers to balance orders, customer turn around, ensure adequate supplies and materials and manage available resources to meet promise dates and fulfill orders. - Works with site Supervisors to adjust the working hours of the Technical Group(s) as needed and updates the Director of Biomedical Services on changes implemented. - Plans & prioritizes with Service Coordinators, Customer Service and Sales representatives to resolve issues with orders, inventory, and customers. - Use historical data and current market information to review and adjust par levels on a quarterly and ongoing basis to…