Bingo Floor Clerk Generalist

MUST BE 21+ **SUMMARY:** Under the management of the Bingo Manager, the Bingo Clerk Generalist is a key role in creating an engaging and entertaining experience for guests. Responsibilities include customer service, handling Bingo paper and pull-tab inventory, processing cash transactions and sales, assisting the Bingo Caller during sessions, and supporting overall Bingo operations. This role serves as a host and entertainer, fostering guest relationships, promoting loyalty, and ensuring positive experiences. Excellent communication skills, attention to detail, and adherence to Casino policies and Gaming regulations are essential to delivering a memorable and enjoyable experience for every guest. **ESSENTIAL JOB DUTIES ASSIGNED:** - Host and entertain guests during Bingo sessions, creating an engaging, welcoming atmosphere that fosters loyalty and positive experiences. - Facilitate Bingo operations by accurately handling cash transactions, balancing banks, and ensuring all Bingo paper and pull-tab inventory is maintained and accounted for during sessions. - Promote and sell Bingo items and activities to guests, actively upselling and cross-selling products to enhance the guest experience and maximize revenue ensuring all transactions are accurate, engaging, and provide clear, helpful information to guests. - Assist guests by providing information on game rules, prize amounts, and any current promotions, maintaining a friendly, approachable, and entertaining demeanor. - Monitor game activities closely to ensure accurate payouts, timely start times, and an efficient pace of play, adjusting to guest needs while maintaining an upbeat and engaging tone. - Reconcile sales, inventory, and bank records at the end of each shift, ensuring all funds, assets, and documentation are accurate and properly recorded in accordance with policies and procedures. - Support Bingo promotions and special events by enthusiastically communicating offerings to guests and encouraging participation. - Maintain the Bingo supply area and inventory control, ensuring appropriate stock levels for each session and assisting with periodic physical counts as needed. - Provide an exceptional guest experience by promoting positive interactions, resolving guest inquiries, and ensuring a high-energy and enjoyable environment. - Perform other duties as assigned by management. **QUALIFICATIONS:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Six months or greater experience in a customer service or cashiering role preferred, particularly in a gaming or Bingo operations. - Must be proficient in basic computer skills and comfortable using software relevant to Bingo operations. - Ability to compute mathematical totals quickly and accurately, maintaining accuracy during peak times. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must pass initial drug screening, background investigation, random drug tests, and credit check. - This position is responsible for compliance with Casino internal control policies and procedures as they pertain to this role. **LANGUAGE SKILLS:** - Strong verbal communication skills, with the ability to deliver information clearly and engagingly to guests. - Able to read, interpret, and follow operating procedures, safety rules, and other job-related documents. - Skilled in handling guest inquiries and complaints with professionalism and courtesy, ensuring positive customer experiences. **MINIMUM EDUCATION REQUIRED:** - High school diploma or GED required. **MATHEMATICAL SKILLS:** - Proficient in basic arithmetic, including addition, subtraction, multiplication, and division, using whole numbers and decimals. - Able to apply basic mathematical concepts such as fractions, percentages, and ratios to manage inventory and financial reconciliations. - Handle cash transactions with precision, including making change accur…