Billing Manager

**Luxury Presence** is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. ## **The Opportunity** Billing is central to both our client experience and financial operations. As Luxury Presence scales beyond $100M ARR, we're building a best-in-class order-to-cash process powered by AI native platforms. We're looking for a **Billing Manager** to lead day-to-day billing operations, including customer billing support, accounts receivable, collections, dispute resolution, and billing systems management. You'll lead a team while partnering closely with GTM, Finance & Accounting, and our billing platform partner to ensure correct and reliable billing, scalable processes, and a seamless client experience. As a critical part of the order-to-cash process, you'll directly impact the integrity of our financial reporting and business performance. This role is for a hands-on operator who brings structure to complexity, drives solutions from idea to execution, and takes ownership of building a billing function that scales. ## **What You'll Own** ### **Team Leadership** - Manage and develop teams responsible for customer billing support and billing QA. - Set clear expectations, coach performance, and drive accountability. - Build scalable processes, documentation, and playbooks that improve efficiency and consistency. ### **Billing Operations** - Own the end-to-end order-to-cash billing process - Serve as the primary point of contact for our billing platform partner - Work hand-in-hand with our billing QA analysts to investigate discrepancies, identify root causes, and improve billing accuracy. - Partner with internal teams and our billing vendor to resolve billing issues and ensure fixes are implemented. ### **Client Experience** - Lead resolution of escalations and payment disputes (chargebacks). - Partner with the GTM teams to resolve issues quickly and improve the customer experience. - Identify issues proactively before they impact clients. - Manage credit & refunds ### **Accounts Receivable & Collections** - Own collections efforts, including overdue invoices, deactivations, and bad debt tracking. - Escalate risks early and drive cross-functional resolution. ### **Reporting & Analytics** - Build reporting that provides visibility into billing performance, collections, and client health. - Track trends, identify risks, and communicate insights to stakeholders. ## ## **What We're Looking For** ### **Experience** - 5–7 years of experience in billing, accounts receivable, collections or a related function, preferably in a SaaS or subscription business. - Experience managing teams and driving accountability against service levels and performance expectations. - Experience with an AI native billing platform preferred, but not required. **Leadership & Mindset** - Extremely detail-oriented - you catch what others miss and have strong follow-through. - A roll-up-your-sleeves operator who is productive without close oversight - Proactively improves processes and follows through to execution. - Critical thinking & judgment - makes thoughtful decisions, exercises discretion, and tailors communication and solutions to the situation and client needs. - Resourceful and self-sufficient, with the initiative to solve problems and find answers. - Flexible and resilient, with the ability to adapt quickly as the business evolves and priorities change. - Trusted cross-functional partner and go-to expert for billing related matters. ### **Technical Skills** - Comfortable working across billing systems, spreadsheets, and reporting tools. - Strong written and verbal communication skills. - Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is pref…