Billing and Implementation Specialist

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Billing and Implementation Specialist based in Canada.** This role offers the opportunity to support customers throughout their onboarding journey while ensuring accurate subscription management and billing operations. You will combine technical implementation expertise, customer collaboration, and financial accuracy to deliver seamless experiences. The position plays a key role in helping new customers successfully adopt a technology platform through data migration, integrations, and account configuration. You will work closely with customer-facing teams and clients to troubleshoot challenges, optimize processes, and improve operational efficiency. This is a dynamic opportunity for a detail-oriented professional who enjoys technology, problem-solving, and creating meaningful customer impact. You will join a fast-paced environment where ownership, adaptability, and continuous improvement are highly valued. ### Accountabilities: - Lead technical implementation activities for new customers, including data extraction, analysis, cleaning, migration, and accurate system imports. - Define implementation requirements, manage project parameters, and execute customer onboarding processes efficiently. - Configure integrations between platforms, including API connections with external systems when required. - Set up customer accounts, user access, custom fields, menus, templates, and configurations based on customer needs. - Collaborate closely with customer success teams and customers to ensure smooth onboarding experiences from setup through launch. - Troubleshoot and resolve data migration, configuration, and integration issues before and after customer go-live. - Create and maintain implementation documentation, including data specifications, integration guides, process documentation, and reporting. - Provide visibility into implementation scope, timelines, challenges, and progress. - Manage the full subscription billing lifecycle, including renewals, invoicing, upgrades, downgrades, cancellations, and churn processing. - Handle collections activities for overdue accounts and support efforts to reduce billing-related churn. - Conduct billing audits, maintain accurate account records, and identify and resolve discrepancies. - Track and report on billing performance metrics, including accounts receivable aging, collections rates, and payment trends. ## Requirements: - Previous experience in a customer-facing role, ideally within B2B SaaS, hospitality technology, implementation, or billing operations. - Experience managing customer onboarding processes, technical implementations, or subscription-based services. - Familiarity with CRM platforms such as HubSpot and understanding of how customer success and billing workflows interact. - Experience with data migration tools, data analysis, or system configuration is preferred. - Ability to explain technical concepts clearly to both technical and non-technical stakeholders. - Strong customer service mindset with excellent relationship-building and communication skills. - Highly organized with the ability to manage multiple projects, priorities, and deadlines effectively. - Strong attention to detail and accuracy when handling customer data, account setups, documentation, and billing information. - Ability to identify process improvements and contribute ideas that increase efficiency. - Comfortable working independently while collaborating effectively within a remote team environment. - Adaptable, proactive, and eager to learn new technologies and processes in a fast-changing environment. - Experience with API integrations, hospitality systems, or subscription billing platforms such as Stripe is considered an asset. ## Benefits: - Competitive salary range of **$50,000 – $65,000**, based on experience. - Remote-friendly work environment for candidates based in No…