Billing and Implementation Specialist

Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 6 years in a row and we’re growing rapidly. We help make travel and events happen. At Event Temple we believe in helping people of great character thrive and we are on a mission to create the future of sales and catering and be the most respected and innovative solution for hotels around the world. About the role We are looking for a Billing & Implementation Specialist to join our Customer Success team. In this role, you will be responsible for all aspects of subscription management including billing of renewals, collection, churn processing etc. You will also be responsible for data migration for new customers, and getting them set up on our system with an integration when needed. The successful candidate is a tech-savvy specialist who enjoys working with customers, will lead these responsibilities and provide all necessary reporting relating to their role. Location: The candidate must be based in Nova Scotia, Canada (remote friendly). A Day In The Life As an Implementation And Billing Specialist, your day is dynamic and full of variety, where you’ll play a pivotal role in getting new customers up and running smoothly on our system. You'll regularly liaise with the Customer Success representative in charge of the customer onboarding and be a key point of contact for said customer, ensuring seamless data migration and flawless account creation. Your day will involve everything from extracting and analyzing data using AI Tools, to defining project parameters and executing seamless imports into the system. You’ll also set up new accounts, create document templates and other relevant material, and set up API/integrations with precision. You’ll collaborate with customers to build custom fields, menus, and other configurations to ensure their experience is perfectly tailored. With each step, you’ll make an impact on the customer journey, ensuring everything runs smoothly and efficiently from start to finish. Every day offers a chance to contribute directly to a customer's success and help them unlock the full potential of our platform. You will also manage billing aspects of the subscriptions, including invoicing and processing renewals, handling collections, downgrades, cancellations and outstanding payments. What you will own: Technical Implementation - Lead data migration for new customers — extract, analyze, clean, and import customer data with precision - Use AI-assisted tools and internal processes to define project scope and execute imports accurately - Configure API integrations between Event Temple and PMS or other hotel technology platforms - Set up new customer accounts and user access with accuracy - Build custom fields, menus, and account configurations as specified per customer - Liaise with the assigned CSM throughout the implementation — you own the technical pieces, they own the relationship - Troubleshoot and resolve any data or integration issues before and after go-live - Create and maintain implementation documentation — data specs, integration guides, process notes - Provide Reports on Import Scopes, timelines and challenges. Billing & Collections - Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing - Manage collections for overdue accounts and drive reduction of delinquent churn - Conduct monthly billing audits to ensure accuracy across all active accounts - Track and report on AR aging, collections rate, and delinquent churn — with full ownership of this reporting - Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies Qualifications - Previous experience in a customer-facing role, preferably in B2B SaaS or Hospitality in implementation and billing positions. - Familiarity with CRM platforms (HubSpot preferred) and how billi…