Bilingual Technical Support Specialist, EV Charging (French/ English)

Role overview As a Bilingual Support Specialist for EV Charging at ChargeLab, your primary role will be to assist EV drivers and site hosts by providing support in both English and French. You’ll troubleshoot technical and payment-related issues, explain our products, and resolve inquiries via phone, chat, and email — ensuring a seamless experience across all channels. This role is hands-on and customer-focused, ideal for someone who thrives in real-time problem-solving and delivering a great user experience. You’ll work cross-functionally with Support, Engineering, and Product teams to resolve issues and drive continuous improvement. A strong focus on efficiency, quality, and customer satisfaction is essential. As part of a growing team in a fast-moving industry, you'll have opportunities to learn, grow, and contribute to a more sustainable future. Schedule: This position is primarily based on-site at our Etobicoke, Toronto office and follows a rotating schedule across our business hours (7 AM11 PM EST). It also includes one remote weekend shift, weekly (Saturday or Sunday) from 9 AM–5 PM EST. Company details ChargeLab is the Android of EV charging. We partner with leading hardware manufacturers like Eaton, ABB, and Siemens to bundle their EV chargers with our best-in-class software. Our end customers include building owners, convenience stores, utilities, and fleets, who leverage our Charging Station Management System (CSMS) and open APIs to manage thousands of EV chargers more efficiently. By 2030, most vehicles sold in North America will be electric. ChargeLab has raised US $30 million to build the world's best software for managing large-scale EV charger networks. Today, we are a team of 60+ full-time employees, including 30+ in engineering and product development.