Bilingual Support Services Coordinator

## Summary The Support Services Coordinator is responsible for various administrative tasks that include completing domestic bills of ladings, processing invoices, and processing arrival notices. A Support Services Coordinator will also learn how to complete applications of contract rates or tariff rates and communicate effectively and expediently with various regulatory agencies and customers. **Essential Responsibilities:** - Review premanifest lists, stow plan lists, and manifests to ensure all boarded shipments (northbound and southbound) are correctly documented, invoiced, and communicated to the customer. - Prepare and enter all description information for accurate completion of the ocean bill of ladings and invoices while maintaining a high level of accuracy. - Regularly follow up with Customers and Account Managers regarding customer inquiries and assist with any discrepancies to ensure deadlines are met and customers’ expectations are exceeded. - Validate all data elements for accuracy against shippers paperwork and escalate any inconsistencies in paperwork to the Account Manager or Customer to ensure efficient exportation of cargo. - Ensure that service commitments are achieved and maintained. - Issue and submit documentation in compliance with all relevant laws and best practices. - Document shipments per regulatory guidelines including but not limited to In Bond, USDA, US Customs, Hazardous, Schedule B and HTS Code requirements. - Ensure appropriate application of rates to customer invoices per Trailer Bridge pricing contracts/tariffs. - Ensure documentation status reports are updated in a timely manner. - Issue invoicing, including attaching back-up paperwork when required, and per customer profiles when assigned. - Receive and scan all shipment Proof of Delivery for shipments according to retention policies. - Generate Arrival notices for customers prior to vessel arrival. - Completion of barge objectives within scheduled deadlines. - Continually pursue cross training within the department and organization. - Support the culture of Trailer Bridge by modeling and encouraging the TB12 – Trailer Bridge’s core values - Other duties as assigned by Support Services Manager. **Qualifications:** - Bilingual (English and Spanish) strongly preferred - 1-2 years professional or relevant internship experience required, preferably within the supply chain industry. - Proficiency in MS Office (Outlook MS Word, Excel, and PowerPoint) - Proficiency in AS400 preferred. - Ability to multi-task and meet changing deadlines and priorities. - Strong sense of urgency. - Strong Interpersonal skills with the ability to provide a high-level of customer service to internal and external stakeholders. - Preferred familiarity with applicable regulations and customs reporting and filing requirements. - Excellent verbal and written communication skills. - Analytical skills with attention to detail. - Team and production oriented. **A Few Benefits we currently offer:** - Medical, Dental & Vison Coverage - Mental Health Coverage - 401k, Life Insurance, Short- & Long-Term Disability Insurance - Health Savings Account & Flexible Spending Account - Generous PTO Plan & Paid Holidays - Class Pass Credits - Opportunity for internal career advancement - Mentorship & Leadership Development Programs EEO/AA Institution. Protected veterans and individuals with disabilities encouraged to apply.