Bilingual Support Broker for Self-Directed Services

## Overview **Essential Duties and Responsibilities:** include the following. Other duties may be assigned. 1. Complete extensive outreach in the Spanish speaking community by identifying gatekeepers in the Spanish speaking community on Long Island and earning their trust by frequently attending faith-based social service events in the Spanish speaking community and by building connections at social service organizations, and other trusted businesses in the Spanish speaking community. The Bilingual Support Broker will also work closely with school districts and BOCES learning centers that have high percentages of Spanish speaking students. They will hold informational workshops to help interested Spanish speaking families understand how Self-Directed Services can support their loved one with IDD. The Bilingual Support Broker will work to educate and assuage the fears and concerns of families in the Spanish speaking community have associated with receiving IDD services. 1. Maintain an Excel spreadsheet collecting data for all outreach performed in the Spanish speaking community for grant reporting purposes. The Bilingual Support Broker is required to keep records of all family contacts made, what outreach was performed and what resources were provided and to track each family’s concerns about receiving services to identify trends and remove barriers. All progress made with families and where they are in the eligibility process must be tracked. In addition to family data tracking, all outreach performed in the Spanish speaking community must be tracked, including virtual and in-person informational sessions held, records of contacts made with gatekeepers and leaders in the Spanish speaking community, including contacts at faith-based social services, Spanish speaking businesses, social service organizations, school districts, and BOCES learning centers. All outreach performed must be tracked in detail for grant reporting purposes and for EEDA’s Spanish speaking outreach database. 1. OPWDD Broker Authorization training is required within the first year of hire. 1. When Spanish speaking families want to receive Self-Directed Services, the Bilingual Support Broker will help them through the process of obtaining eligibility by receiving an official diagnosis and the necessary psychological, IQ, and adaptive behavior assessments necessary to become eligible for IDD services through OPWDD. The Bilingual Support Broker will guide families through the lengthy and complicated process of applying for IDD services via OPWDD’s “Front Door” system. Once eligible, they will transition families to receive EEDA’s Self-Directed Services by serving as the person’s Support Broker. This will ensure a smooth transition and build trust with hesitant families. By the end of the calendar year, the Bilingual Support Broker will be expected to have helped 25 Spanish speaking families on Long Island obtain eligibility or be in the process of obtaining eligibility to enroll in Self-Directed Services at EEDA. The Bilingual Support Broker’s role will then transition from primarily outreach in the Spanish speaking community to primarily support brokerage. 1. Oversee the external translation of all EEDA training, marketing, and HR documentation, which requires exceptional attention to detail due to the nuanced and complicated language and terminology associated with Self-Directed Services. 1. Once eligibility is obtained, the Bilingual Support Broker will assist the participant in developing and maintaining a Circle of Support/Planning Team and assisting in planning and directing team meetings and includes: assisting the participant in scheduling and facilitating team meetings; identifying new team members; identifying and assigning roles and tasks for Circle of Support/Planning Team members; assisting with the overall functioning of the Circle of Support/Planning Team; ensuring team members are freely chosen by the participant; and the team is operating in t…