Bilingual Patient Financial Coordinator

**Job Title:** Patient Financial Coordinator (Entry-Level) **Company:** SynergenX | Low T Center | HerKare **Location:** Onsite – Northwest Houston, TX (77070 – 249 & Louetta) **Job Type:** Part-Time | Non-Exempt **Pay:** $19.50/hour **Schedule:** 30 hours/week (occasional adjusted hours or weekend support as needed) * * * ## **About Us** SynergenX (including Low T Center and HerKare) is a nationally recognized healthcare organization focused on hormone therapy, weight loss, and preventative wellness. We are committed to delivering a **“White Glove” patient experience** through compassionate care, operational excellence, and continuous improvement. * * * ## **Position Overview** The **Patient Financial Coordinator** is an entry-level, patient-facing role responsible for proactively contacting new patients prior to their appointments to explain financial expectations, insurance coverage basics, and available payment options. This role plays a critical part in ensuring **financial transparency, patient preparedness, and a positive overall experience** before the patient even walks into the clinic. * * * ## **What You’ll Do** - Contact new patients daily to review pricing and financial expectations prior to appointments - Explain insurance basics (copays, deductibles, coinsurance) in a clear, simple way - Review self-pay and alternative pricing options - Help patients select the best financial option for their situation - Accurately document patient selections in internal systems - Respond to clinic and billing team inquiries in a timely, professional manner - Escalate complex insurance or billing questions when needed - Deliver a high-touch, professional patient experience on every interaction * * * ## **What We’re Looking For (Entry-Level Friendly)** - High school diploma or equivalent required - Strong communication skills (phone + written) - Customer service mindset with professionalism and empathy - Basic computer skills (Outlook, Excel, Teams, etc.) - Highly organized with strong attention to detail - Ability to multitask in a fast-paced environment - Willingness to learn healthcare insurance basics (we will train) - Reliable, accountable, and team-oriented * * * ## **Preferred (Not Required)** - Experience in healthcare, call center, front desk, or billing - Experience with insurance verification, including eligibility, benefits, and coverage details - Exposure to insurance concepts or patient financial discussions * * * ## **What Success Looks Like** - Patients arrive informed and prepared financially - Clear, confident communication of pricing and options - Accurate documentation and strong follow-through - Positive feedback from patients and internal teams * * * ## **Our Core Values** - Patient Care - Enthusiasm - Teamwork - Growth-Oriented - Accountability - Passion * * * ## **Why Join Us** - Entry-level opportunity with growth potential - Structured training and development - Fast-growing healthcare organization - Make a direct impact on patient experience - Full benefits package * * * ## **Ready to Apply?** If you are organized, people-focused, and ready to start a career in healthcare operations—we want to hear from you.