Bilingual Member Experience Representative

**Bilingual Member Experience Representative** **About GroupHEALTH** At GroupHEALTH, we're proud of the work we do – but it's how we do it that truly sets us apart. We're a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact. Here, you'll find more than just a job. You'll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you've been here fifteen years or fifteen days, you'll notice right away – our people are genuinely invested in one another's success and delivering exceptional experiences to our clients and plan members. **About the Role** The **Bilingual Member Experience Representative** will interact with Plan Members and their chosen dental and paramedical healthcare providers via phone, email, and online chat in a call center setting. Reporting into a Supervisor, Member Experience, you will create engaging and efficient customer experiences, primarily discussing the details of benefits plan coverage and the status of claim submissions. This is a **full-time, remote, Monday to Friday opportunity, with shifts scheduled during our operating hours of 8am-8pm EST.** **What To Expect** In your first month, you will complete training in a virtual environment covering all the processes, products, and procedures needed to become a subject matter expert in your new role. **What You'll Do** - You understand the importance of delivering a positive customer experience and act as an advocate for the customer. - You are a multi-tasker who also manages your workload effectively. - You are resilient. You can move forward after a challenging customer interaction and maintain a professional and engaged environment. - You are a positive role model who supports the needs of the business in the presence of your peers and our clients. - You contribute to solutions and add to the team functions. - You provide elevated support for all client inquiries. **What We're Looking For** - You are an excellent communicator in a corporate setting. - You are a strong listener and a team player. - You work to understand the customer's problem and can provide an appropriate resolution as needed. - You are tech savvy and can use the designated software at an advanced level. - You have 1+ years of experience in a customer facing role. Call center or customer service experience is a strong asset. - You have participated in an employee group benefits plan as a plan member at a prior employer. - Bonus if you are bilingual French speaking, with written and verbal communication skills. **Critical Competencies** You will succeed in this role if you are: - **A Client Centric Individual** – You prioritize and take action based on the needs of both internal and external clients, with a positive, can-do attitude. - **An Effective Communicator** – You communicate clearly and respectfully, build strong relationships, and adapt communication styles with tact and diplomacy. - **Able to Embrace Change** – You thrive in a dynamic environment, adapt quickly, and use challenges as opportunities for growth. - **Organized** – You plan, prioritize, and manage your time effectively to meet deadlines. - **A Team Player** – You collaborate, value diverse perspectives, and focus on shared success. **Compensation** At the time of this posting, the estimated annual base salary for this position is $47,000-$49,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer. **Why Join Us** - Beyond salary, we offer generous paid time off, extended health and dental benefits, RRSP matching, and flexible work options - Wellness support, including comprehensive mental heal…