Bilingual Immigration Intake Specialist

Are you passionate about guiding immigrants through complex legal processes and ensuring they feel supported along the way? Do you have the keen ability to convert inquiries into consultations while providing excellent client service? Can you leverage your immigration knowledge to distinguish different case types swiftly and accurately? Are you ready to make a significant impact in a dynamic legal environment that values initiative and expertise? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** Bridger Law Group is a distinguished law firm specializing in immigration and personal injury law, serving communities across Georgia. With a commitment to integrity and transparency, our practice thrives on building lasting relationships with clients, offering them dignity, justice, and peace of mind. Our diverse team is fluent in multiple languages, including English, Spanish, and Portuguese, which allows us to communicate effectively with clients from various backgrounds. Led by managing partner Gerard Briceno, a former ICE attorney, Bridger Law Group provides unique insights into immigration law, enhancing our capability to craft winning strategies. We leverage modern technology to ensure clients remain informed and supported 24/7, reaffirming our steadfast commitment to outstanding client service. Our firm has a long-standing reputation for transparency and client satisfaction, a testament to the over 4000 cases we've successfully managed. The Bilingual Immigration Intake Specialist role at Bridger Law Group is pivotal in creating a seamless entry point for prospective clients seeking immigration assistance. This position exists to transform initial inquiries into meaningful consultations that build trust and client relationships. You'll serve as the first point of contact for prospective clients, gathering information, identifying the nature of their immigration matter, and converting qualified inquiries into paid attorney consultations. What you’ll do: Client Intake: Handle and prioritize inbound calls from prospective clients, identifying the nature of their immigration matter, gathering essential information, and creating a welcoming, professional first impression that builds trust from the very first conversation. Consultation Scheduling: Convert inquiries into scheduled attorney consultations by confidently communicating the value of the firm's services, addressing questions with empathy and professionalism, and helping prospective clients feel confident taking the next step. Follow-Up Management: Keep prospective clients engaged by sending engagement agreements, collecting signatures, coordinating payments, and following up consistently with undecided prospects to help move them forward with the firm’s services. Administrative Duties: Maintain accurate client records, manage contracts, and update files using Clio while ensuring every interaction and document is handled with precision, organization, and attention to detail. Immigration Knowledge Application: Apply your immigration knowledge to recognize different case types, ask thoughtful qualifying questions, gather the right information, and accurately categorize matters before attorney involvement, helping create a smooth and efficient intake process. What we’re looking for: Immigration Experience: Hands-on experience in an immigration law firm, with the ability to confidently identify case types, ask the right questions, and support an efficient intake process. Bilingual Proficiency: Fluent in both English and Spanish, with excellent verbal and written communicat…