Bilingual Housing Coordination & Retention Specialist

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures. This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position. **PROGRAM AND RESPONSIBILITIES SUMMARY:** Episcopal Community Services is launching a Flexible Housing Subsidy Pool (FHSP) program. New to San Francisco, FHSP is an exciting permanent housing intervention focusing on rehousing SIP guests in private market units. Under the direction of the Housing Coordination and Retention Manager, the Housing Coordination and Retention Specialist assists clients with finding housing that meets their preferences, helps complete applications, and supports them as they integrate into their new housing. The Housing Coordination and Retention Specialist will work with partners providing housing focused case management and ECS Behavioral Health Clinician II - Support clients in viewing units and completing applications for units that meet the clients preferences. - Provide education on being a respectful neighbor and responsible tenant to clients in order to promote stabilization and successful tenancy. - Identify tenant behaviors that may jeopardize their housing and intervene when necessary to accomplish successful tenancy. - Coach tenants on relationships with landlords and/or other tenants. - Advocate for the client and assist with the resolution of disputes. - Respond to housing and tenant-related emergencies during normal business - Advocate and link tenants to eviction-prevention resources around the community. - Conduct visits in the clients home to no habitability issues. - Ensure clients have basic life skills including but not limited to home care skills. Provide practical life skills training on site as needed. - Keep accurate records and charts, enter required data in CaseWorthy and ONE System. - Provide professional, accessible, and culturally relevant support, advocacy, information, and referrals to program participants. - Work within and promote the integrated services team model in an environment dedicated to harm reduction, recovery, and wellness. - Provide referral services as needed **REQUIRED QUALIFICATIONS:** - At least 1-year case management experience. - Experience in homeless and housing services preferred. - Bachelors degree in the area of social service preferred but not required - Knowledge of Microsoft Office programs and familiarity with using a computer - Bilingual, Spanish/English preferred. - Able to listen with sensitivity to other peoples feelings, needs, and point of view. - Excellent working knowledge of houselessness resources in the Bay Area. - Possess a strong knowledge of and sensitivity to adults with substance abuse, domestic violence, HIV/AIDS, mental health issues, history of trauma and co-occurring diagnoses. - Must have the ability to welcome and respect co-workers and client populations as unique individuals with different backgrounds, perspectives as well as differences in personalities, skill sets, life experiences, and knowledge bases. - Lived experienced preferred, but not necessary. **OTHER:** Must secure finger image screening and annual TB screening. Must be able to meet physical requir…