Bilingual Front Office Clerk (English/Spanish)

**About Rivas & Associates** Rivas & Associates is more than a law firm. We are a mission-driven team committed to making a real difference in people’s lives. Our focus is on delivering top-tier legal services with compassion, clarity, and respect. As we continue to grow, we are looking for passionate professionals who want to be part of something bigger - a collaborative, fast paced environment where your work has purpose and your ideas matter. Join us in helping clients navigate life changing legal moments with confidence and care. **Job Overview:** The Front Desk Clerk is responsible for ensuring smooth communication flow and providing a welcoming first impression of our firm. **Responsibilities/Duties:** **Office Services:** - Process incoming mail at the Fort Smith office (minimal volume). - Manage weekly outgoing mail of interoffice documents. - Take passport photos and fingerprints as needed. - Submit fingerprints to the FBI as required. **Client Services:** - Provide a warm and professional welcome to walk-in clients, addressing their inquiries and directing them as needed. - Process client payments efficiently using a designated system. - Scan client documents using appropriate equipment, ensuring their secure storage and efficient retrieval. Return scanned documents to clients promptly. - Communicate client arrivals to appropriate staff members via phone or internal messaging system, facilitating prompt client service. **Requirements:** - **Education:** High school diploma or GED (minimum requirement) - **Language Skills:** Bilingual in English and Spanish - **Experience:** At least 6 months of customer service experience - **Technical Skills:** Proficiency in using Google applications; familiarity with Microsoft Suite is a plus **Background check required** **Note to Recruiters and Third-Party Agencies:** We truly appreciate your interest and the work you do to support talent acquisition. However, at this time, we are not engaging with external recruiters or third-party agencies for this role. Thank you for respecting our process. **Equal Opportunity Employer Statement:** Rivas & Associates is an **equal opportunity employer**. We celebrate diversity and are committed to creating an inclusive environment for all employees.