Bilingual Front Office Assistant

**ESSENTIAL DUTIES AND RESPONSIBILITIES** (include, but are not limited to, the following) - Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors - Answers phones, routing telephone calls and/or creating patient cases as appropriate - Returns patient voice and/or email messages in a timely manner - Schedules appointments in the electronic health record - Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments - Completely documents all required demographic information in the patient's electronic health record, updating at each visit as appropriate - Scans patient registration and all other relevant documentation into the patient's electronic health record - Verifies patient's insurance if eligibility was unable to be verified electronically through the electronic health record - Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income - Documents insurance policies and sliding fee scale policies appropriately in the patient's electronic health record - Obtains signed release forms from patients - Responsible for maintaining the patient reception area in a clean, neat and presentable condition - Obtains patients' payments at the time services are rendered - Participates and assists in documenting Daily Huddles - Follows the daily financial audit checklist and participates in the end of the day reconciliation process - Assists with billing and/or claim creation for services rendered - Maintains the clinical inbox completing all assigned inbox tasks by the end of the day - Exemplifies and demonstrates positive teamwork with all Administrative and Center staff - Participate in the daily huddle - Ensure timely response to appointment messages and requests via the phone and portal - Educate patients regarding PCMH and how the care team can help patients - Participate as a member of a patient's care team – within Team Work - Ensure patients receive a copy of his/her visit summary - Ensure patients leave with an appointment and face no barriers regarding transportation - Ensure patients have an identified primary care provider - Other administrative and clerical duties as assigned **EDUCATION AND/OR EXPERIENCE** - Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience - Some knowledge of medical terminology - Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines - Use of an electronic health record program with the ability to maintain accurate patient medical records - Effective oral and written communication skills - Ability to establish positive relationships with patients, coworkers, professional staff, and management - Ability to work independently using reasonable judgment in completing assigned tasks