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Bilingual Customer Care Representative (ENG & FR)

eqbank · Remote
RemoteFull-timeCustomer CareGeneral$68,000–$92,000/yr
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About the Bilingual Customer Care Representative role

Bilingual Customer Care Representative positions focus on delivering results in their domain. This page aggregates open Bilingual Customer Care Representative roles and what employers typically expect.

Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams.

Salary estimate

$68,000 – $92,000/yr
Provided by the employer.

Skills for this role

CommunicationSecurity

Resume tips for Bilingual Customer Care Representative applicants

Interview preparation

Prepare concrete STAR-format stories that show Bilingual Customer Care Representative outcomes you drove.

Research the employer's product and recent news before the interview.

Be ready to explain how you'd approach a typical Bilingual Customer Care Representative problem end to end.

Have thoughtful questions ready about the team, tools and success metrics.

About eqbank

eqbank is actively hiring on Jobedly. Explore their open roles and what it's like to work there.

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