Bilingual Client Account Specialist (Billings & Collections)

## Job Description McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec City, Calgary and Vancouver, we provide challenging and rewarding career opportunities across the country. Recognized as one of **Canada’s Top 100 Employers** for eleven consecutive years and one of **Canada’s Best Diversity Employers** for fourteen consecutive years, our culture is guided by **The McCarthy Way**—our shared approach to working with clients and with each other. The McCarthy Way is built on four core elements: **Excellence**, through attracting and developing top talent committed to delivering on our Client Commitment; **Collaboration**, through seamless, integrated teamwork; **Inclusion**, through eliminating barriers to belonging and success; and **Innovation**, through delivering maximum value by embracing leading-edge technologies and approaches. Together, these principles shape how we work, lead, and grow—every day. The candidate in this position will be part of a national team, working with lawyers and professionals in all of our offices across Canada, where English is the predominant language. This involves working in English or French for clients, lawyers, or professionals who only understand and communicate in English or French. Bilingualism (French and English) is therefore a required skill for this position. We are recruiting for a **Bilingual Client Account Specialist** to join our team in the **Montreal** office. The successful candidate must have a minimum of 3 years of hands-on experience in managing relationships with lawyers, dealing with multiple deadlines and must be familiar with the entire billing cycle. The ideal candidate will demonstrate a solid foundation in preparing invoices, monitoring and reviewing outstanding WIP (Work In Progress), collecting aged accounts receivable and developing weekly collection strategies. McCarthy Tétrault employees benefit from a hybrid work environment. **As a Bilingual Client Account Specialist, you will be:** - Building and maintaining effective working relationships with billing lawyers, paralegals, legal assistants and external clients, and responding to any queries regarding the billing and collections process. - Ensuring time is entered by set deadlines and following up with lawyers and paralegals where necessary. Preparing, printing and reviewing of prebills in a timely manner, monthly, quarterly or on request, including any necessary follow up with others in the Firm and revising according to client billing guidelines and Firm standards and policies. - Preparing invoices and forwarding to Lawyers, Clients as required. If necessary, ensuring supporting documents are forwarded to client in a timely manner. - Creating PDF, delimited or XML file invoices for e-billing clients, based on such client’s requirements. Liaising with E-billing Team with respect to any rejected invoices during e-billing submissions. - Completing online status reports and budgets in e-billing systems for various clients in coordination with lawyers and legal assistants. - Monitoring and reviewing of outstanding WIP (Work In Progress) and following up with lawyers and paralegals to ensure timely billing. Tracking contingency files, closings and other milestone billing arrangements and reporting on status of such files to Manager/Director, Finance Operations, including requirement for WIP provisions. - Collecting outstanding/aged accounts receivable within the prescribed protocol/ procedure in a timely and professional manner by phone, letter and email; using the Expert Collection module in the Aderant system. - Developing a weekly collection strategy/plan to expedite payment or resolution for overdue accounts in concert with the Billing Lawyers, Legal Assistants, and/or Client for accounts that present high exposure. - Escalating accounts through Senior Management, as deemed…