Bilingual CDS-Career Navigator-Easley

## Description **GENERAL RESPONSIBILITIES:** To effectively extend customer service and case management to participants through training, mentoring, assistance with job placement and retention follow up To encourage and promote a mutual associate/customer relationship which aligns with the success of Goodwill Industries’ Mission services To establish professional relationships with participants, worksites, referring agencies, and associates to positively implement Goodwill’s Mission in which goals and objectives can be met in the community Provide career navigation services to participants to include career preparation workshops, assessments, individual employment plans. Provide comprehensive employment and retention support services to job seekers. Develop and maintain relationships with employers, community organizations, internal stakeholders, to identify job and training opportunities. Maintains all documentation on clients including up-to-date case notes, updating any required databases, and completing required reports. To uphold Goodwill’s CARES+ values. **SPECIFIC RESPONSIBILITIES:** 1. To facilitate, provide and complete intake and orientation processes to include Safety practices and standards 2. To serve as the point person between participant and worksite supervisor in addressing concerns, barriers, and/or progress in training program. 3. To case manage Industry training or grant training workforce development programs. This could include oversight to DDSN and Ticket to Work individuals GIUMSC serves. 4. To meet individual persons placed, served, and certified monthly goals in addition to any objectives set forth as necessary. 5. To provide counseling, skill based training, work adjustment, and career guidance skills. 6. To work with eligible participants in developing and attaining desired goals by establishing goals, reviewing and monitoring progress, and then recording results. 7. To be knowledgeable of organizational practices, policies and procedures, and compliance with the same. 8. To complete timely and accurate weekly and/or monthly reports. 9. To oversee, complete and authorize participant timecards. 10. To document all activities through narrative, statistical and financial reporting where necessary 11. To manage participant files and provide accurate documentation for services, including progress and program completions and exit notes into CDS internal/external software. 12. To ensure participant records reflect the following in a timely manner: services provided (with backup documentation as needed), incentives awarded, progress of obtaining goals, necessary signatures and addressing barriers. 13. To facilitate and teach classes/workshops that enhances employability and work skills. 14. To develop, evaluate, and monitor each participant’s work performance to obtain maximum productivity and progress in training program. 15. To provide excellent customer service to both internal and external individuals 16. To assist participants with job referrals and job placement, including follow-up and retention services. 17. To develop and foster relationships with employers in order to find viable job opportunities, apprenticeships and/or work based learning opportunities for participants that align with strategic plans and objectives. 18. To travel as needed to meet the day-to-day activities for all participant services. 19. To maintain confidentiality of all records and files concerning the position and ensure HIPAA compliance. 20. To keep files safe and secure in designated areas. 21. To assist in following through with program evaluation and accountability. 22. To gain the knowledge, understanding, and keep in compliance with Safety policies and procedures. 23. To facilitate the gathering of participant, business, and referral agencies satisfaction through surveys. 24. To act as a liaison between Goodwill Industries and referral sources, such as Vocational Rehabilitation, Department of Disabilities and Special…