BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

| DEPARTMENT OF ECONOMIC SECURITY *Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.* | | --- | ### **BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)** | Job Location: | | --- | #### Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Chandler Field Office 125 East Elliot Road, Chandler, Arizona 85225 | Posting Details: | | --- | #### Salary: $18.6159/Hourly ($38,721.07 Annually) #### Grade: 18 #### Closing Date: July 19, 2026 This is a temporary position with the State of Arizona, Department of Economic Security not to exceed 1,500 hours by December 31, 2026. Temporary positions are benefit eligible and receive pay for State observed holidays. | Job Summary: | | --- | Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit [des.az.gov](https://des.az.gov/) or click on the link [here](https://www.youtube.com/watch?v=Nik5MiXqOV8) to view the ‘Our DES’ video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, an Eligibility Interviewer at the Arizona Department of Economic Security (DES) is the job for you. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and can provide quality interaction and communication with our clients. **This is an in-office position.** | Job Duties: | | --- | Essential duties and responsibilities include, but are not limited to: - You will be working in a field office environment, assisting individuals and families face-to-face in person. - You will be attending paid classroom training with on the job training (learning by doing). - Provide excellent customer service in person to individuals and families facing challenging and personal situations. - Collect and gather information to conduct interviews to make eligibility determinations for - Medical Assistance, Nutrition Assistance, and Cash Assistance. - While talking to the individuals and families in person, you will complete the application process and interview process by entering data on a computer and accessing multiple screens. - Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness. | Knowledge, Skills & Abilities (KSAs): | | --- | Knowledge in: - Customer service practices. - Computer navigation of various software applications, including but not limited to Google Suite or Microsoft. Skills In: - Professional written and verbal communication. - Customer friendly, empathetic and patient. - Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone. - Core math skills, including but not limited to, addition, subtraction, multiplication and division. Abilities to: - Evaluate and make appropriate decisions (or determinations). - Access, maintain, review and interpret information. - Work independently as well as interacting with others on a team. - Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process. | Selective Preference(s): | | --- | The ideal candidate for this position will have: - One (1) year of…