Benefits Administrator

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The Benefits Administrator supports North America (NAM), including the U.S. and Canada, with primary responsibility for benefits and leave administration, policy management, and compliance. This role serves as the primary point of contact for employee benefits, managing enrollments, qualifying life event changes, vendor and broker coordination, employee questions, issue resolution, and benefits-related data entry across HiBob, ADP, carrier platforms, and related systems.The role also administers leaves of absence, coordinates global mobility activities for NAM, and creates, maintains, and administers People & Culture policies and processes. It helps ensure compliance with applicable laws and internal requirements, supports benefits-related payroll changes and variance reporting, and provides backup payroll support as needed. This position plays a key role in strengthening benefits administration, leave management, policy governance, compliance, and the overall employee experience.