Bellperson at InterContinental Washington DC - The Wharf

**About Us** IHG Hotels & Resortsis one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world. Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences. **About the hotel** A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. – The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. – The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America’s political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river’s edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting. Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike. **About the Bellperson position** As a Bellperson, you will assist incoming and outgoing guests in transporting luggage to and from guest rooms. **A little taste of your day-to-day** - Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request. - Ensure all claim checks are matched with luggage tag on the item being retrieved. - Inform the Front Desk Manger or Manger on Duty and Security immediately of lost items. - Deliver checked items to departing guests in the absence of a door or bell attendant. - Maintain luggage and baggage storage room in a neat and orderly manner. - Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. - Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. - Promote team work and quality service through daily communications and coordination with other departments. - May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. - Perform duties which may include but are not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. - Perform other duties as assigned ***Qualifications and Requirements:*** High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: - Carrying, pushing, or lifting items weighing up to 100 pounds - Moving about the public areas - Handling objects such as luggage - Bending, stooping, kneeling Other: - Communication skills are utilized a significant amount of time when interacting with clients, guests and employees. - Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc. - May be required to work nights, weekends, and/or holidays. **Wha…