Bellhelp (On-Call)

## Company Description **About Us:** Welcome to the Ala Moana Hotel by Mantra, where island living meets world-class hospitality. As one of Honolulu's most iconic landmarks and Oahu's premier condo-hotel, we sit at the heart of the city, surrounded by the energy and beauty that make Hawaii truly one of a kind. Spanning two towers and home to 1,176 beautifully appointed rooms, our guests wake up to breathtaking views of the Pacific Ocean, Diamond Head, and the glittering Honolulu skyline. And in 2025, we took it a step further. Following an extensive renovation, every room now features a fresh, island-inspired design paired with modern furnishings that capture the very essence of Hawaii's vibrant culture and contemporary elegance. But what truly sets us apart is our people. To our community, we have always been more than just a hotel. We are the Kama`aina hotel of choice, a place deeply rooted in the spirit of aloha, where both guests and team members feel genuinely at home. If you are passionate about hospitality, proud of where you come from, and ready to be part of something exciting, we would love to have you on our team. This is more than a job. This is a place to grow, to belong, and to thrive. Accor is one of the world's leading hospitality groups, spanning 45+ brands, 5,800 hotels, and 10,000+ restaurants and lifestyle destinations across the globe. When you join Accor, you are not just joining a company, you are joining a movement. Your personality is valued, your growth knows no boundaries, and every action you take creates a meaningful impact on our guests, your colleagues, and our planet. Accor is pioneering the art of responsible hospitality and we want you to be part of that journey. As a Heartist, you are encouraged to let your heart guide you. Our mission is human and essential, to bring cultures together, open windows on the world, and deliver unforgettable experiences every single day. ## Job Description **About The Role**: We are seeking a friendly, service-oriented Bellhelp to join our hospitality team and deliver exceptional guest experiences. In this role, you will serve as a key point of contact for guests, providing prompt and courteous assistance with luggage handling, laundry/valet services, and general hotel information. The Bellhelp is expected to maintain a professional appearance, communicate effectively, and demonstrate a strong commitment to guest satisfaction while supporting the Bell Desk and other departments as needed. **What You'll Do:** - Retrieve, record, and deliver luggage and guest laundry/dry cleaning. Retrieval of laundry requires bending, stooping, and lifting bags of up to 30lbs. from guest rooms on a continual basis. - Answer telephone calls and inquiries from guests regarding laundry/valet service and other hotel services and facilities. Research misplaced or misdirected guests’ laundry. - Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. - Deliver morning newspapers, mail, packages, faxes, etc. to specific guest rooms upon request. - Clean and polish carts and other equipment used in the department. - Answer the Bell Desk phone and provide information and assistance as needed. - Report all suspicious persons or activities, hazardous conditions, etc. to the Security Department. - Assist the Bell Desk with FIT and group luggage. - Other duties as assigned by the supervisor such as assisting as Door Attendant whenever necessary. ## Qualifications **Minimum Qualifications** - High school diploma or equivalent - Clean Drivers Abstract and Hawaii Driver’s License - Ability to communicate effectively both verbally and in writing in English to provide clear direction, instruction, and guidance to subordinates as well as guests. - Ability to organize and pri…