BDC Manager

## Overview - Lead and manage the Business Development Center (BDC) team to drive sales growth, customer engagement, and revenue generation for the dealership. - Develop and implement effective sales strategies, processes, and training programs to ensure team success. ## Description Key Responsibilities: - Manage and mentor BDC team members, including recruitment, training, and performance evaluation. - Set and achieve sales, customer service, and revenue targets. - Develop and maintain a comprehensive sales and marketing strategy. - Implement and manage lead management systems, CRM tools, and sales software. - Analyze sales data and market trends to optimize BDC performance. - Collaborate with dealership departments (Sales, Service, Marketing) to ensure alignment and maximum results. - Ensure exceptional customer experience and satisfaction. - Stay up to date with industry best practices and market developments. ## Requirements 3+ years of BDC management experience in an automotive dealership. - Proven track record of sales growth, customer satisfaction, and team leadership. - Excellent communication, coaching, and problem-solving skills. - Strong analytical and organizational abilities. - Familiarity with CRM software, sales tools, and lead management systems. - High school diploma or equivalent required; Bachelor's degree preferred.