Bartender

**Hilton Garden Inn Steele Creek | 4936 Trojan Dr., Charlotte, NC 28278** Join Maya Hotels and Take the Next Step in Your Career! Are you a **hardworking and detail-oriented individual** with a passion for hospitality? At **Maya Hotels**, we are seeking a **Bartender** to provide guests with exceptional service, expertly crafted beverages, and a welcoming atmosphere. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you! **Why Join Maya Hotels?** Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at www.mayahotels.com. **What We Offer:** - Medical, Dental and Vision Insurance. - 100% Employer Paid Life Insurance. - Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. - Retirement Savings: 401K with Employer Contribution. - Employee Perks: Employee Referral Program, hotel discounts, and more! - Work-Life Balance: Paid Time Off (PTO). - Competitive salary and performance-based bonuses. - Career growth opportunities within the Maya Hotels family. - A supportive and friendly work environment. - The chance to work with ten well-respected hotel brands. **Job Description:** **Essential Duties and Responsibilities:** **Financial Responsibilities:** - Obtain, count, and secure the bartender’s cash bank; handle cash and credit transactions, provide accurate change, and balance the cash drawer at the end of each shift. - Requisition necessary liquor, mixers, and supplies while managing liquor inventory efficiently. ### **Teamwork & Communication:** - Work collaboratively with fellow bartenders, wait staff, and other hotel departments to ensure seamless service. - Set up and break down the bar before and after each shift, ensuring proper stock of liquor, garnishes, glassware, and other essentials. - Stay updated on hotel procedures and training to provide consistent service. ### **Guest Experience:** - Greet guests with a warm and welcoming attitude and promote house drinks using up-selling techniques. - Prepare cocktails and beverages according to established recipes and pouring standards for consistency. - Monitor guest alcohol consumption and ensure responsible service; check IDs when required and refuse service when necessary. - Maintain cleanliness and sanitation standards in the bar and surrounding seating areas. - Respond promptly to guest concerns and resolve issues using established service recovery guidelines. **Responsible Business Practices:** - Ensure all liquor and bar supplies are secured before, during, and after each shift. - Maintain a high-quality and professional service environment at all times. - Follow all hotel safety and emergency protocols, including fire evacuation procedures. - Support the hotel’s sustainability and recycling efforts. **Education, Skills and Abilities:** - **Education:** High school diploma or equivalent required; formal bartending training is a plus. - **Experience:** Prior bartending or mixology experience in a hospitality setting preferred. - **Customer Service Skills:** Ability to engage guests, anticipate their needs, and create a welcoming environment. - **Technical Skills:** Proficiency in drink preparation, responsible alcohol service, and POS systems. - **Attention to Detail:** Ability to accurately follow drink recipes and maintain cleanliness standards. - **Problem-Solving Skills:** Ability to handle guest complaints professionally and resolve issues efficiently. - **Flexibility:** Availability to work evenings, weekends, and holidays as needed. **Physical Requirements:** - Ability to stand and walk for extended periods during shifts. - Ability to lif…