BARTENDER

## Overview MINIMUM AGE REQUIREMENT: 21 years or older Position Summary Responsible for mixing and serving alcoholic and non-alcoholic beverages to guests 21 years of age or older. Responsible for maintaining a clean and attractive beverage service area. Must be able to handle all guest requests. All while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guests. Isleta Resort and Casino Guest Service Agreement All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino. - Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. - Takes beverage orders from guests and servers, prepares and serves alcoholic and non-alcoholic drinks. - Must have experience operating POS (Point of Sale) systems. - Records drink orders accurately and immediately into the Point of Sale (POS) register system. - Cash handling experience is required; accepts guest payment, process credit card charges and make change (if applicable). - Prepares garnishes for drinks and replenishes snacks for bar patrons. - Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages. - Clears and resets the bar surface and tables. - Presents drink menus to guests, makes recommendations; and answers questions regarding beverages. - Maintains the cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas. - Reports all equipment problems and bar maintenance issues to supervisor. - Assists the restocking and replenishment of bar inventory and supplies. - Notifies Supervisor or Manager on duty any time a guest has an unsatisfactory experience. - Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement. - Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service. - Gives basic instruction and information on all promotions and special events, as requested. - Abides by all State, Federal and Regulatory liquor laws and regulations pertaining to serving alcoholic beverages; minors intoxicated guests, etc. - Monitors, Observes, and interacts with guest to assure no guest is over served alcoholic beverages. - May be required to set up remote bars as needed and service Banquets as assigned. - Occasionally performs other duties as assigned. - Trains other employees in all aspects of beverage service - Follows the Sanitation and Safety rules and regulations for food safety and service. Education and Experience - High School Diploma and/or General Educational Degree (GED) equivalent, Preferred. - One (1) year bartending experience, required. - Working knowledge of OSHA; Alcohol awareness programs; New Mexico Beverage Special Requirements, Licenses, and Certification - Must be able to acquire and maintain Gaming License issued through POIGRA. - Must be able to successfully pass a pre-employment drug test and background investigation. - Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs. - Must maintain all Isleta Resort and Casino-wide educational and certification requirements. - New Mexico State Alcoholic Beverage Service Certification, required. - Must acquire POIGRA Alcohol Server License, required. Knowledge, Skills, and Abilities - Must be able to take direction and feedback well. - Must possess moderate computer skills and be able to operate Microsoft applications and software. - Must be able to accurately an…