Bartender (Eliot's Bar) - Hilton Cleveland

Eliot's Bar, named in honor of famed Clevelander and Prohibition-era lawman Eliot Ness, offers an inviting all-day dining experience featuring creative cocktails, a thoughtfully curated wine and beer selection, and a menu of flavorful favorites. Located on the hotel's second floor, the bar provides a comfortable, relaxed setting that's perfect for casual gatherings, business meetings, or unwinding after a busy day. As a Bartender, you’re not just preparing and serving drinks – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Bartender**, you’re not just preparing and serving drinks – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ### Responsibilities Here's what you'll do during a typical day: - **Delight our guests:** Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special - **Prepare and serve beverages:** Mix, garnish, and serve drinks according to recipe standards, ensuring accuracy and satisfaction - **Maintain bar operations:** Stock and organize bar supplies, including beverages, glassware, and perishables, for seamless service - **Process payments efficiently and accurately:** Use the point-of-sale system to correctly handle cash, credit/debit cards, gift certificates, and vouchers - **Monitor product quality:** Manage inventory and ensure the freshness and quality of all beverage-related items - **Address guest concerns professionally:** Manage situations involving intoxicated guests with care and respect, ensuring a safe environment - **Comply with regulatory standards:** Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being ### Qualifications **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality**. Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership**. A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact. ### About the Team **How We'll Help You Thrive** At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including\*: - **Incredible travel perks** – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program - **Own a piece of Hilton** – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - **Paid parental leave** – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - **Personalized caregiving support** – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - **Crisis concierge** – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - **Mental health resources** – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) - **Generous paid time off (PTO)** – Recharge, relax, and take time for what m…